Customer Success & Training Architect

American Time; Dassel (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

American Time is seeking a dynamic Customer Success Manager to join our Quality Assurance team. This role sits at the intersection of technical excellence, education, and relationship management and serves as the face of the EverAlert, Network Clocks, and inCloud product lines.

You will onboard customers, train value-added resellers, develop training content, collaborate with QA and Product to improve manuals, and act as the bridge between customers and engineering to drive adoption and renewals.

Qualifications

• 2–4 years of experience in Customer Success, Technical Training, or Sales Engineering.
• Strong communication, follow-up, relationship-building, and problem-solving skills.
• Proven ability to create high-quality written documentation and training materials.
• Strong presentation skills, both in-person and via web-conferencing tools.

Responsibilities

• Act as a trusted advisor by partnering with the sales team.
• Serve as the primary technical trainer for Value Added Resellers.
• Build "train-the-trainer" programs and documentation.
• Collaborate with QA and Product to build manuals and training material.
• Bridge between customer environments and engineering teams.
• Lead end-to-end onboarding for new customers.
• Manage technical escalations and customer communications during resolutions.

Skills

Communication

Relationship building

Problem solving

Documentation

Presentation skills

Tools

Web conferencing tools

Job description

American Time is seeking a dynamic Customer Success Manager to join our Quality Assurance team. This role sits at the intersection of technical excellence, education, and relationship management and serves as the face of the EverAlert, Network Clocks, and inCloud product lines.

You will onboard customers, train value-added resellers, develop training content, collaborate with QA and Product to improve manuals, and act as the bridge between customers and engineering to drive adoption and renewals.