Technical Customer Success Lead: Onboarding & Integrations

LiveSwitch

Salt Lake City (UT)

Hybrid

USD 90,000 - 120,000

Full time

27 hours ago

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Job summary

LiveSwitch in Salt Lake City is expanding its Technical Customer Success team and seeking a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention.

The ideal candidate has 2+ years in tech support, strong technical skills, and proven ability to communicate across teams to solve client needs and

Qualifications

2+ years in tech support, implementation or onboarding in SaaS.
Strong technical skills and experience conducting customer onboarding and trainings.
Excellent verbal, written and interpersonal communication across teams.

Responsibilities

Provide integration support, customer support and lead client onboardings to drive product adoption and expansion of customer accounts.
Identify workflow bottlenecks and recommend solutions.
Partner with the product team and translate client feedback into product improvements.
Be accountable for KPIs including product adoption, spend activation and retention.
Drive resolution of technical issues.
Improve client retention through product-led initiatives such as workshops, webinars and training programs.
Conduct customer reach outs to discuss product roadmap and upsell opportunities.