Technical CSM Lead for SaaS Onboarding & Adoption

Liveswitch, Inc.; Salt Lake City (UT); Híbrido; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Ownership and leadership opportunities

Collaborative startup environment

Descripción de la vacante

LiveSwitch is expanding its Technical Customer Success team and seeks a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products.

As part of a high-growth company, you will own engagement with customers, translate feedback into product improvements, and help scale customer

Formación

• 2+ years of experience in tech support, implementation and onboarding in SaaS.
• Strong technical skills and experience conducting customer onboardings and trainings.
• Ability to communicate effectively across teams; strong verbal, written, and interpersonal communication skills.
• Ability to diagnose and solve client needs.
• Ability to quickly build credibility with customers.
• Track record of results-oriented achievements and successful strategy execution.
• Growth-stage or start-up company customer success experience.

Responsabilidades

• Provide integration support, customer support and lead client onboarding to drive product adoption and expansion of customer accounts.
• Identify workflow bottlenecks and recommend solutions.
• Partner with the product team and translate client feedback and data into product improvements.
• Be accountable for key KPIs including product adoption rate, spend activation rates and client retention and expansion.
• Drive resolution of technical issues.
• Improve client retention through product-led initiatives such as product workshops, webinars and training programs.
• Conduct customer reach outs to discuss product roadmap, new enhancements, training, and upsell opportunities.

Conocimientos

Tech support

Onboarding

SaaS experience

Client communication

Problem solving

Tracking KPIs

Start-up experience

Descripción del empleo

LiveSwitch is expanding its Technical Customer Success team and seeks a Technical Customer Success Lead to conduct customer onboardings, lead technical integrations, and support long-term customer success. This hybrid role blends product and technical expertise with direct client communication to drive adoption and retention of LiveSwitch products.

As part of a high-growth company, you will own engagement with customers, translate feedback into product improvements, and help scale customer