Technical Product Support & Community Champion

Lucid Software; Salt Lake City (UT); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A leading software company in Salt Lake City is seeking a Technical Product Support Specialist to support and engage with customers. This role involves collaborating with product teams and managing user communities while documenting and improving support content. Candidates should have strong analytical, communication skills and 2 years of relevant experience or a degree. The position offers a hybrid work environment, contributing to a culture of respect and inclusion.

Qualifications

• 2 years practical work experience or a Bachelor's degree with strong academic performance.
• Excellent problem-solving skills combined with sound business judgment.
• Ability to work independently and on multiple initiatives.

Responsibilities

• Develop and maintain product expertise and resolve user issues.
• Manage technical issues and escalate them as necessary.
• Collaborate with cross-functional teams on user-impacting issues.
• Grow and manage Lucid product community and drive strategies.

Skills

Technical aptitude

Problem-solving skills

Written communication

Verbal communication

Analytical capabilities

Teamwork

Education

Bachelor's degree

Job description

A leading software company in Salt Lake City is seeking a Technical Product Support Specialist to support and engage with customers. This role involves collaborating with product teams and managing user communities while documenting and improving support content. Candidates should have strong analytical, communication skills and 2 years of relevant experience or a degree. The position offers a hybrid work environment, contributing to a culture of respect and inclusion.