Technical Customer Success Lead

Sentry; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sentry is seeking a Technical Customer Success Manager in New York. This role involves supporting customers by ensuring successful onboarding and driving deeper adoption of the Sentry platform. Responsibilities include collaborating with account executives and engineering teams to meet customer goals. Candidates should have a BA/BS in Computer Science or related field and at least 5 years of experience in a customer-facing role. A hybrid work model is offered with specific in-office days.

Qualifications

• 5+ years of experience in Customer Success or similar customer-facing role.
• Experience with multi-divisional, complex customer scenarios.
• Strong technical background is essential.

Responsibilities

• Support customers by understanding their needs and helping them achieve goals using the Sentry Platform.
• Drive customer health through effective onboarding and retention.
• Collaborate with stakeholders to define and achieve business and technical objectives.

Skills

Technical expertise

Customer Success

Communication abilities

Understanding of SDLC

Experience with DevOps

Executive presence

Education

BA/BS degree in CS or Computer Engineering or equivalent experience

Tools

Application monitoring tools

Cloud-native application infrastructure

Job description

Sentry is seeking a Technical Customer Success Manager in New York. This role involves supporting customers by ensuring successful onboarding and driving deeper adoption of the Sentry platform. Responsibilities include collaborating with account executives and engineering teams to meet customer goals. Candidates should have a BA/BS in Computer Science or related field and at least 5 years of experience in a customer-facing role. A hybrid work model is offered with specific in-office days.