Senior Solutions Engineer: AI-Driven Onboarding & Adoption

Sentry; San Francisco (CA); Hybrid; USD 200,000 - 240,000; Full time

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Flexible PTO

Job summary

Sentry is seeking a Solutions Engineer to help our largest customers embed Sentry into their applications and workflows. You will work from integrating our SDK to ensuring alerts and issues reach the right place at the right time, enabling faster resolution of errors and improved developer productivity.

You will translate customer objectives into actionable plans, develop educational content, and act as a trusted advisor to improve time-to-value.

Qualifications

• 8+ years of experience across software engineering and solutions engineering/implementation.
• Excellent communication and presentation skills.
• Able to understand customer pain points and translate into actionable plans.

Responsibilities

• Understand customers' pain points and translate those into implementation and onboarding plans.
• Develop best practices and content around error and performance management and Sentry product.
• Act as trusted advisor and SME to help instrument software engineering and monitoring best practices.
• Provide workshop-level interactions to drive maturity and broader adoption.

Skills

Software Engineering

Solutions Engineering

Implementation

Communication skills

Job description

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the role:

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

Developers can effectively identify and resolve slowdowns and errors in their applications.

Development teams increase developer productivity and customer satisfaction.

In this role you will

Understand customers' pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.

Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).

Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices

Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.

Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry's product roadmap with improving time to value-delivered.

You’ll love this job if you

Enjoy talking about technology and interfacing with engineers and engineering leaders.

Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.

Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).

Have a fast-paced, results-driven mindset.

Love developer tools, open-source, and/or all things software development life cycle!

Qualifications

8+ years of experience, with some mixture being Software Engineering and Solutions Engineering/ImplementationB

Possess excellent communication and presentation skills.

Problem solver, knowledgable, and can-doer

The salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $200,000 to $240,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.

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Commuter Stipend

You shouldn't have to pay to get to work.

Professional Development Stipend

Keep your skills sharp. You'll need them.

Stay healthy, stay happy, do
yoga or something.

Charitable Matching Program

You're a good person. We like that.

Flexible PTO

You work, we pay. You take time off,
we still pay.