Technical Customer Service Support – Inside Sales

Jobtailor; Sparta Township (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in New Jersey is seeking a detail-oriented sales administrator to develop product understanding and opportunities, review customer requirements, and draft compliant proposals. You will prepare configurations, coordinate with departments, and handle customer quotes, pricing, and scheduling.

The role requires at least one year of relevant experience, strong MS Office and QuickBooks skills, and the ability to manage multiple tasks in a manufacturing environment.

Qualifications

• Minimum one year of relevant work experience.
• Ability to read, write, and follow verbal instructions in Standard English.
• Strong interpersonal, listening, consultative and problem-solving skills.
• Proficiency in Microsoft Word, Excel, Teams and PowerPoint.
• Experience with QuickBooks Desktop or other accounting software.
• Ability to handle complex projects independently within established standards.
• Ability to manage multiple responsibilities and work proactively.
• Ability to work effectively in a team environment.
• Typing speed of 50 WPM or faster.
• Ability to work Monday through Friday, 8:15am–5:00pm.
• Ability to lift up to 25 pounds occasionally.
• Ability to sit, stand, walk, reach, bend and stoop in an office/manufacturing environment.
• Ability to travel throughout a multi-floor office and shop area, including stairs and elevator use.

Responsibilities

• Develop and demonstrate a thorough understanding of products and solutions
• Review and analyze customer requirements to determine the best-fit product
• Create customer proposals compliant with company standards and contract language
• Prepare configurations, equipment lists, clarifications and exceptions for other departments
• Serve as customer contact for quotations, technical information, pricing, scheduling and shipping
• Coordinate expediting activities with other departments to ensure accuracy in pricing, delivery and invoicing
• Enter customer orders into the system
• Make pricing decisions based on previous standards
• Interact with employees, suppliers, customers and peers
• Comply with company policies, procedures, standards and rules
• Follow quality assurance policies and work instructions
• Assist with special projects and tasks assigned by the General Manager or Sales Manager

Skills

Customer Proposal Creation

Pricing Decision-Making

Microsoft Office Proficiency

QuickBooks Experience

Interpersonal Skills

Education

High School Diploma

GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

QuickBooks Desktop

Job description

• Develop and demonstrate a thorough understanding of products and solutions


• Review and analyze customer requirements to determine the best-fit product


• Create customer proposals compliant with company standards and contract language


• Prepare configurations, equipment lists, clarifications and exceptions for other departments


• Serve as customer contact for quotations, technical information, pricing, scheduling and shipping


• Coordinate expediting activities with other departments to ensure accuracy in pricing, delivery and invoicing


• Enter customer orders into the system


• Make pricing decisions based on previous standards


• Interact with employees, suppliers, customers and peers


• Comply with company policies, procedures, standards and rules


• Follow quality assurance policies and work instructions


• Assist with special projects and tasks assigned by the General Manager or Sales Manager

Requirements

• High School Diploma or GED required


• Minimum one year of relevant work experience


• Ability to read, write, and follow verbal instructions in Standard English


• Strong interpersonal, listening, consultative and problem-solving skills


• Proficiency in Microsoft Word, Excel, Teams and PowerPoint


• Experience with QuickBooks Desktop or other accounting software


• Ability to handle complex projects independently within established standards


• Ability to manage multiple responsibilities and work proactively


• Ability to work effectively in a team environment


• Typing speed of 50 WPM or faster


• Ability to work Monday through Friday, 8:15am–5:00pm


• Ability to lift up to 25 pounds occasionally


• Ability to sit, stand, walk, reach, bend and stoop in an office/manufacturing environment


• Ability to travel throughout a multi-floor office and shop area, including stairs and elevator use

Core Competencies

Demonstrates strong proficiency in customer proposal creation, pricing decision-making, and compliance with company standards. Capable of managing multiple responsibilities while effectively collaborating with team members and stakeholders.

Highest-signal resume keywords

• Customer Proposal Creation


• Pricing Decision-Making


• Microsoft Office Proficiency


• QuickBooks Experience


• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Customer Order Entry


• Complex Project Management


• Typing Speed 50 WPM


• Quality Assurance Compliance

Soft Skills

• Problem-Solving Skills


• Consultative Skills


• Listening Skills

Certifications & Qualifications

• High School Diploma


• GED

Industry Keywords

• Customer Requirements Analysis


• Expediting Activities Coordination


• Office/Manufacturing Environment Compliance

Tools & Technologies

• Microsoft Word


• Microsoft Excel


• Microsoft Teams


• Microsoft PowerPoint


• QuickBooks Desktop