Sales Support Coordinator

Jobtailor; Woodcliff Lake (NJ); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor in New Jersey is seeking a proactive Sales Support professional to assist the sales team before, during, and after formal engagements. You will prepare quotations, gather credit applications, and assemble bid packages while maintaining accurate CRM records.

Ideal candidates have an associate degree in marketing or business administration, 3+ years in sales support, proficiency with Microsoft Office and CRM systems, and strong analytical, communication, and collaboration skills.

Qualifications

• Associate degree in marketing, Business Administration or related field.
• Equivalent experience accepted in lieu of degree.
• 3+ years sales support experience and an understanding of sales process and customer services practices
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• CRM experience required; Microsoft D365 Customer Experience (CRM) preferred.
• Analytical thinking skills
• Customer driven approach.
• Ability to prioritize tasks to meet commitments and deadlines with high attention to detail.
• Well-versed in analytical, problem‑solving, and communication skills.
• Possess strong commitment to business dynamics and processes, including process improvement.
• Ability to collaborate and function in a team environment.
• Preferred Manufacturing and or service industry experience.
• Experience meeting sales support KPIs.
• Prior experience working in a multi‑location organization with remote workforce.

Responsibilities

• Provide administrative assistance to generate sales and support the needs of customers prior to, during and post sale.
• Prepare quotations, gather customer credit applications, bid packages, vendor submissions and other sales related documentation.
• Proactively call customers to follow up on quotations, providing outbound phone coverage during sales team absences and resolving open issues.
• Contacting customers by phone to answer queries and obtain required information to facilitate sale or refrigerant buyback.
• Maintain detailed records of customer interactions, inquiries, and quotations in the CRM system.
• Coordinate sales responses to customer bid requests, in conjunction with sales account/territory managers, sales leadership and legal team.
• Assists in the resolution of day-to-day inquiries from sales team.
• Answer incoming phone calls and direct as needed.

Skills

Sales support

CRM experience

Microsoft Office proficiency

Analytical thinking

Customer driven approach

Education

Associate Degree in Marketing

Business Administration

Tools

Microsoft D365 Customer Experience

CRM System

Job description

• Work collaboratively with assigned Sales team to provide administrative assistance to generate sales and support the needs of customers prior to, during and post sale.


• This includes but is not limited to preparing quotations, gathering customer credit applications, bid packages, vendor submissions and other sales related documentation.


• Proactively call customers to follow up on quotations, providing outbound phone coverage during sales team absences and resolving open issues.


• Contacting customers by phone to answer queries and obtain required information to facilitate sale or refrigerant buyback.


• Maintain detailed records of customer interactions, inquiries, and quotations in the CRM system.


• Coordinate sales responses to customer bid requests, in conjunction with sales account/territory managers, sales leadership and legal team.


• Assists in the resolution of day-to-day inquiries from sales team.


• Answer incoming phone calls and direct as needed.

Requirements

• Associate degree in marketing, Business Administration or related field.


• Equivalent experience accepted in lieu of degree.


• 3+ years sales support experience and an understanding of sales process and customer services practices


• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)


• CRM experience required; Microsoft D365 Customer Experience (CRM) preferred.


• Analytical thinking skills


• Customer driven approach.


• Ability to prioritize tasks to meet commitments and deadlines with high attention to detail.


• Well-versed in analytical, problem‑solving, and communication skills.


• Possess strong commitment to business dynamics and processes, including process improvement.


• Ability to collaborate and function in a team environment.


• Preferred Manufacturing and or service industry experience.


• Experience meeting sales support KPIs.


• Prior experience working in a multi‑location organization with remote workforce.

Core Competencies

Demonstrates strong sales support capabilities with a focus on customer service, effective communication, and proficiency in CRM systems. Possesses analytical thinking and problem‑solving skills to enhance sales processes and improve customer interactions.

Highest-signal resume keywords

• Sales Support Experience


• CRM Experience


• Microsoft Office Proficiency


• Analytical Thinking Skills


• Customer Driven Approach

ATS Optimization Keywords

Hard Skills

• Sales Process Understanding


• Quotation Preparation


• Customer Credit Application Gathering


• Bid Package Coordination


• Vendor Submission Management

Soft Skills

• Attention to Detail


• Problem‑Solving Skills


• Communication Skills


• Collaboration


• Task Prioritization

Certifications & Qualifications

• Associate Degree in Marketing


• Business Administration

Industry Keywords

• Manufacturing Experience


• Service Industry Experience


• Sales Support KPIs


• Multi‑Location Organization Experience

Tools & Technologies

• Microsoft D365 Customer Experience


• CRM System