Technical Customer Service Specialist for Industrial Stair

Laitram LLC; Harahan (LA); On-site; USD 50,000 - 65,000; Full time

Job summary

Lapeyre Stair is seeking a highly technical Customer Service Representative to support our commercial operations in Harahan, LA. You will handle quotes and orders from multiple channels, provide product information, and offer value-added services to customers.

The role requires strong math and technical aptitude, excellent communication, and the ability to manage multiple tasks with organizational discipline. Prior CRM exposure is beneficial for coordinating with teams across the organization.

Qualifications

• College degree or comparable working experience in customer service, sales or as a technical representative.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication.
• Assist customers with accurate transactions and industry specific product information.
• Provide technical assistance for Lapeyre stair products and services.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships and help ensure replacement and increased business.
• Use CRM software to co-manage accounts in coordination with multiple team resources

Skills

Customer service

Sales experience

Technical aptitude

Communication skills

Organizational skills

Education

College degree or comparable working experience

Tools

HubSpot CRM

Job description

Lapeyre Stair is seeking a highly technical Customer Service Representative to support our commercial operations in Harahan, LA. You will handle quotes and orders from multiple channels, provide product information, and offer value-added services to customers.

The role requires strong math and technical aptitude, excellent communication, and the ability to manage multiple tasks with organizational discipline. Prior CRM exposure is beneficial for coordinating with teams across the organization.