Industrial Customer Experience Specialist

Hunter Super Techs - TurnPoint; White Township (PA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

Job summary

Integrated Power Services is seeking a Customer Service Representative to manage the repair lifecycle for customers, from receipt and quoting to repair and delivery. The role emphasizes strong communication, accuracy in orders, and collaboration with the shop to price repairs and maximize margins.

Ideal candidates have a technical background in electrical or mechanical products, 3+ years in industrial customer service, and a commitment to delivering an unmatched customer experience in a

Qualifications

• Technical background in electrical and/or mechanical products.
• 3+ years of customer service experience in an industrial environment or equivalent education.
• Excellent interpersonal and communication skills, written and verbal.

Responsibilities

• Develop quotations and proposals for customers.
• Review purchase orders for accuracy and quotes.
• Resolve customer concerns and mediate issues.
• Coordinate with repair shop to price repairs efficiently.
• Estimate labor hours and material pricing for quotes.
• Maintain regular communication with customers on project status.

Skills

Electrical

Mechanical

Customer Service

Job description

Integrated Power Services is seeking a Customer Service Representative to manage the repair lifecycle for customers, from receipt and quoting to repair and delivery. The role emphasizes strong communication, accuracy in orders, and collaboration with the shop to price repairs and maximize margins.

Ideal candidates have a technical background in electrical or mechanical products, 3+ years in industrial customer service, and a commitment to delivering an unmatched customer experience in a