Customer Experience & Support Specialist

Canter Power Systems; Greensboro (NC); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Canter Power Systems is seeking a Customer Experience Coordinator to be the primary contact for customers from first inquiry through post-purchase support. This role partners with sales, operations, and technical teams to ensure needs are addressed promptly and professionally.

The ideal candidate is organized, customer-focused, and an excellent communicator who can manage multiple priorities with a solutions-oriented approach. Monday–Friday schedule with potential for remote days after ramp-up.

Qualifications

• Minimum two years of customer service or customer experience experience preferred.
• Experience in a technical, home services, or home appliance industry is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for customer questions, product information, and concerns.
• Manage customer communications by phone, email, live chat, social media, and other channels.
• Provide timely, professional, and helpful responses throughout each customer interaction.
• Follow up after inquiries to ensure concerns are fully resolved.
• Address customer complaints with patience and empathy while working toward a timely resolution.
• Assist customers with order processing, tracking, delivery, installation, and service scheduling.
• Coordinate with operations and field teams to schedule appointments efficiently.
• Communicate order updates and delays to customers promptly.
• Educate customers on operation and maintenance of their home generators.
• Provide basic troubleshooting and escalate complex issues.
• Help develop and distribute customer resources.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Time management

Interpersonal skills

Tools

CRM systems

Microsoft Office

Job description

Canter Power Systems is seeking a Customer Experience Coordinator to be the primary contact for customers from first inquiry through post-purchase support. This role partners with sales, operations, and technical teams to ensure needs are addressed promptly and professionally.

The ideal candidate is organized, customer-focused, and an excellent communicator who can manage multiple priorities with a solutions-oriented approach. Monday–Friday schedule with potential for remote days after ramp-up.