Customer Service Specialist

Evolution Motion Solutions; Hoover (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

Evolution Motion Solutions is seeking a Customer Service Specialist to serve as the primary contact for customers, handling orders, inquiries, and pricing discussions. The role collaborates with Sales and Supply Chain to ensure accurate processing from quote to payment, delivering proactive communication and high satisfaction.

The ideal candidate brings 2–5 years in customer service within technical or industrial settings and strong communication with a detail-oriented mindset.

Qualifications

• Excellent communication and written skills for customer inquiries.
• Strong problem-solving abilities with a proactive approach.

Responsibilities

• Manage the customer order process from quote to payment.
• Respond to inquiries via phone, email, or chat and research to resolve issues.
• Coordinate with Sales and Supply Chain to ensure accurate orders and updates.

Skills

Communication skills

Problem solving

Relationship building

Product knowledge

Vendor websites

Multitasking

Attention to detail

Education

Bachelor's degree in Industrial Distribution

Job description

Description

SUMMARY:

The Customer Service Specialist is the primary point of contact for customers, providing support and information on company products and services. They resolve customer issues, communicate solutions, and gather necessary information to address inquiries. By coordinating with other departments, they ensure customer needs are met. This role is crucial for maintaining customer satisfaction and loyalty.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for managing the Customer Order processes from quote to payment, as well as maintaining the customer account records ensuring all interactions, quotes, orders, order status, and various specific customer requests are handled accurately.
• Participates and responds to incoming customer interactions through phone, email, online chat or in person pertaining to pricing, delivery, order status, invoice inquiries and technical questions daily. Inquiries may also include extensive fact gathering and research requiring follow-up communication to the customer in a timely manner.
• Sourcing pricing and deliver options from various suppliers, establishing part numbers and determining customer sell prices in consultation with the Sales Representative to recommend pricing for the item and/or customer.
• Resolves problems by using product knowledge to address customer issues and concerns and providing solutions for various situations, including procurement, to best satisfy the customer’s needs.
• Utilize research skills to troubleshoot customer problems using different product offerings or services available.
• Collaborate with internal teams such as: Supply Chain, Sales, and Customer Service to ensure efficient order processing and fulfilment.
• Ensure a high level of customer satisfaction by addressing concerns and providing proactive communication.
• Other duties may be required.

QUALIFICATIONS:

The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements listed in each Qualifications subsection.

Education

• Bachelor's degree in industrial Distribution or equivalent amount of education and related experience is preferred.

Requirements

EXPERIENCE:

• Two to five years of customer service-related experience in a technical or industrial field is required.
• Intermediate skill level experience using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledge dates, open and converted quotations, and customer A/R account status; experience with these operations in a Prophet 21 environment is preferred.

Skills & Abilities

• Excellent communication skills in both verbal and written, including the ability to understand technical requests and provide accurate product recommendations.
• Strong problem-solving skills.
• Ability to build relationships with both customers and suppliers.
• Product knowledge is preferred but not required.
• Aptitude to learn, grow, and use vendor websites for product knowledge base.
• Muti-tasking and prioritization skills.
• Organization and attention to detail.

Physical Demands

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some infrequent movement from area to area to transport items weighing no more than 15 pounds.

Work Environment

While performing the primary duties of the job, the employee is regularly exposed to the general office environment. On occasion, the employee may be required to enter the warehouse or industrial customer site environment, where noise, temperature, and hazard levels vary. Occasional overnight travel may be required. Work outside normal business hours is required from time to time.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Evolution Motion Solutions is an Equal Opportunity Employer