Customer Service Specialist

Express Employment; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Express Employment is seeking a Customer Operations Associate to support key customers, manage order requirements, and communicate status. You will coordinate with internal purchasing and external customers to ensure accurate timelines and delivery expectations.

This role requires strong communication, attention to detail, and the ability to prioritize in a fast-paced manufacturing or technical environment.

Qualifications

• Familiarity with computer systems, Outlook and ERP systems.
• Strong communication skills and attention to detail.
• Customer service or order processing experience in a manufacturing or technical environment.
• Project management experience, preferred.
• Ability to prioritize in a fast-paced setting.

Responsibilities

• Support key customers, ensuring timely and accurate handling of order requirements.
• Communicate proactively with customers about order status, lead times, and any changes.
• Serve as a liaison between internal purchasing and external customers to coordinate expectations. Collaborate to validate timelines and expedite vendor delivery to meet customer timelines.
• Assist with general customer inquiries, product availability, and basic technical information.

Skills

Strong communication

Attention to detail

Prioritization under pressure

Tools

Outlook

ERP systems

Job description

Job Description

Key Responsibilities:

• Support key customers, ensuring timely and accurate handling of order requirements.
• Communicate proactively with customers about order status, lead times, and any changes.
• Serve as a liaison between internal purchasing and external customers to coordinate expectations. Collaborate to validate timelines and expedite vendor delivery to meet customer timelines.
• Assist with general customer inquiries, product availability, and basic technical information.

Qualifications:

• Familiarity with computer systems, Outlook and ERP systems
• Strong communication skills and attention to detail.
• Customer service or order processing experience in a manufacturing or technical environment.
• Project management experience, preferred.
• Ability to prioritize in a fast-paced setting.

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