Technical Customer Service & Orders Specialist

Exotic Automation & Supply; Grand Rapids (MI); On-site; USD 38,000 - 56,000; Full time

Job summary

Exotic Automation & Supply is seeking a detail-oriented customer service associate in Grand Rapids, MI. The role focuses on frontline support—processing orders, quotes, and EDI transactions—while addressing customer inquiries and product requests.

You will manage order follow-ups, handle RMAs per policy, and maintain professional communication across channels. Foundational knowledge of Exotic product lines and supplier relations helps deliver timely resolutions.

Qualifications

• High School Diploma is required.
• Associates degree is preferred.
• Experience in customer service is preferred.
• Must be able to use a computer and basic business software.

Responsibilities

• Process customer orders from receipt to completion.
• Handle EDI transactions and order confirmations.
• Prepare quotes with accurate pricing and specs.
• Respond to inquiries about product availability and pricing.
• Maintain accurate records in company systems.

Skills

Customer service

Computer literacy

Attention to detail

Education

High School Diploma

Associate’s degree preferred

Tools

EDI systems

CRM software

Job description

Exotic Automation & Supply is seeking a detail-oriented customer service associate in Grand Rapids, MI. The role focuses on frontline support—processing orders, quotes, and EDI transactions—while addressing customer inquiries and product requests.

You will manage order follow-ups, handle RMAs per policy, and maintain professional communication across channels. Foundational knowledge of Exotic product lines and supplier relations helps deliver timely resolutions.