Technical Orders & Quotes Support Pro

Exotic-Automation-; Grand Rapids (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Exotic Automation & Supply is seeking a detail-oriented Customer Service / Order Processing specialist in Grand Rapids, MI. You will process orders, manage EDI transactions, handle pricing questions, and respond to customer inquiries across multiple channels.

The role requires a High School Diploma and prior customer-service experience. You will work with supplier portals and pricing matrices to support accurate quotations and timely order fulfillment.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Prior customer-service experience is preferred.
• Experience using a computer regularly.

Responsibilities

• Process customer orders from receipt to completion, including entry, verification and confirmation.
• Handle EDI transactions and related errors, ensuring accurate processing.
• Respond to inquiries about product availability, pricing, and orders; prepare quotations.
• Maintain records of customer interactions and transactions and ensure timely follow-up.

Skills

Customer service

Order processing

EDI

Pricing knowledge

Communication

Education

High School Diploma

Tools

CRM software

ERP system

Supplier portals

Job description

Exotic Automation & Supply is seeking a detail-oriented Customer Service / Order Processing specialist in Grand Rapids, MI. You will process orders, manage EDI transactions, handle pricing questions, and respond to customer inquiries across multiple channels.

The role requires a High School Diploma and prior customer-service experience. You will work with supplier portals and pricing matrices to support accurate quotations and timely order fulfillment.