Specialist Customer Service

Advantage Solutions; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Full-Time Benefits (Medical, Dental, V

401(k) with company match

Training and Career Development

Generous Paid Time-Off

Job summary

Advantage Solutions in Jacksonville seeks a Customer Service Specialist to support orders and client satisfaction. You will process orders, verify pricing, and coordinate with Business Development teams to meet growth targets.

The role emphasizes accurate data entry, clear communication, and proactive problem solving in a fast-paced office environment. Must be dependable, detail-oriented, and proficient with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in Customer Service.
• Good written and verbal communication skills.

Responsibilities

• Enters and processes accurate and timely orders by utilizing EDI and order requirements.
• Ensures accurate entry through knowledge of client's items/policies for proper delivery to the customer.
• Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system.
• Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
• Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
• Ensures accurate pricing and promotion information by communicating with Business Development Assistant.
• Provide Ad-hoc reporting as necessary.
• Ensures accurate and timely communication with clients and customers through on-going correspondence.
• Provides backup to departmental co-workers.

Skills

Customer service

Data entry

Microsoft Office

Communication skills

Education

High School Diploma or GED

Tools

EDI

Job description

Job Summary

Specialist Customer Service

At our Company, we grow People, Brands, and Businesses! We are seeking a dedicated Customer Service Specialist (CSS) is responsible for providing service to our customers and clients through the placement and monitoring of orders. This person works closely with Business Development Assistants, Business Development Managers, and other support related areas.

What We Offer

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities

• Enters and processes accurate and timely orders by utilizing EDI and order requirements.
• Ensures accurate entry through knowledge of client's items/policies for proper delivery to the customer.
• Reconcile orders to ensure the accuracy of information. Indicates discrepancy by tagging with promotion/pricing/etc. a dispute in the system.
• Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
• Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
• Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
• Ensures accurate pricing and promotion information by communicating with Business Development Assistant.
• Provide Ad-hoc reporting as necessary.
• Ensures accurate and timely communication with clients and customers through on-going correspondence.
• Provides backup to departmental co-workers.

Qualifications

• High School Diploma or GED required
• 1-3 years of experience in Customer Service
• Good written communication and verbal communication skills
• Excellent customer service orientation
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Job Locations

US-MI-Grand Rapids | US-FL-Jacksonville | US-TX-Dallas

Pay Range

USD $16.06/Hr. (Minimum)

USD $20.05/Hr. (Maximum)

Position Type

Full Time

Category

Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)

Requisition ID

2026-440680

Job Will Remain Open Until Filled

Job Will Remain Open Until Filled

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Employment Opportunity

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.