Customer Support Analyst

Seneca Resources Company, LLC; Tallahassee (FL); On-site; USD 22,730 - 32,373; Full time

Job summary

Seneca Resources Company, LLC is seeking a Customer Support Analyst for their Tallahassee, FL location. This on-site position entails providing essential technical support for software, hardware, and related devices within a flexible schedule. Responsibilities include troubleshooting, guiding customers through technical processes, and assisting with specialized hardware such as printers and smartphones. The ideal candidate should possess technical certifications, a high school diploma, and experience in customer service or technical support. Join a diverse and collaborative environment eager for tech-savvy professionals.

Qualifications

• At least one year of experience in hardware/software support or customer service.
• Proven troubleshooting skills for hardware and software issues.
• Strong focus on technical accuracy and customer satisfaction.

Responsibilities

• Provide essential technical support for software, hardware, and related devices.
• Guide customers through technical processes and maintain databases.
• Assist with specialized hardware such as printers and smartphones.

Skills

Technical support

Troubleshooting

Customer satisfaction

Education

High school diploma or equivalent

Technical certifications (e.g., CompTIA A+, Network+, MCDST)

Associate or bachelor’s degree in Computer Science, IT, or a related field

Tools

Microsoft Office 365

Windows 10 or higher

Job description

Position Title

Customer Support Analyst

Location

Tallahassee, FL

Pay Rate

$20/hour

Position Description

Join a dynamic team as a Customer Support Analyst in Tallahassee, FL. This on‑site role offers flexibility within a 7:00 AM – 7:00 PM window, including Saturdays, either on a rotation or a regular basis. You will provide essential technical support for software, hardware, and related devices, troubleshooting issues to restore service efficiently. Responsibilities include guiding customers through technical processes, maintaining knowledge and call‑tracking databases, and assisting with specialized hardware such as printers and smartphones. You will also support audio‑visual and video‑conferencing setups, contributing to smooth communication and collaboration. This role is ideal for tech‑savvy professionals eager to grow their IT support skills in a collaborative environment.

Top Requirements

• High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+, MCDST) or an associate or bachelor’s degree in Computer Science, IT, or a related field are preferred.
• At least one year of experience in hardware/software support, or customer service using Microsoft Office 365 and Windows 10 or higher.
• Proven troubleshooting skills for hardware and software issues, with a focus on technical accuracy and customer satisfaction.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.