On-Site Technical Support Specialist

CGS (Computer Generated Solutions Inc.); Tampa (FL); On-site; USD 18,184,320 - 25,898,880; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

CGS (Computer Generated Solutions Inc.) in Tampa, FL is seeking a Technical Customer Service representative to provide exceptional customer support. Ideal candidates should have 1-3 years of experience in customer service or technical support and be eager to learn.

The role involves troubleshooting technical issues and requires a high school diploma and proficiency in Microsoft Windows. Benefits include medical, dental, and vision coverage.

Qualifications

• 1-3 years of experience in Customer Service and/or Technical Support.
• Ability to troubleshoot and resolve technical issues.
• Willingness to learn through on-the-job training.

Responsibilities

• Troubleshoot, research, isolate, and resolve information system issues.
• Identify customer issues requiring escalation for resolution.
• Provide technical assistance to customers.

Skills

Customer Service experience

Technical Support experience

Strong verbal communication skills

Strong work ethic

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Windows

PC hardware/software

Job description

CGS (Computer Generated Solutions Inc.) in Tampa, FL is seeking a Technical Customer Service representative to provide exceptional customer support. Ideal candidates should have 1-3 years of experience in customer service or technical support and be eager to learn.

The role involves troubleshooting technical issues and requires a high school diploma and proficiency in Microsoft Windows. Benefits include medical, dental, and vision coverage.