Customer Service Representative

CGS Federal (Contact Government Services); Charleston (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

A federal services provider is seeking a Customer Service Representative in Charleston, West Virginia. The role involves responding to public inquiries through calls and emails, documenting communications, and using standard operating procedures to assist customers. Candidates must possess a high school diploma or GED, be fluent in English and/or Spanish, and have the ability to obtain a Public Trust Security clearance. The company offers a supportive environment with opportunities for professional growth.

Qualifications

• Fully fluent in English and/or Spanish (both written and verbal).
• Ability to obtain a Public Trust Security clearance.
• Excellent customer service and time management skills.

Responsibilities

• Reply to calls and emails from the public.
• Document communications in our database.
• Follow standard operating procedures to assist customers.

Skills

Fluently reply to calls and emails from the public

Use a knowledge base to answer customer requests

Document communications in databases

Navigate content management systems

Strong written and verbal communication skills

Education

High School diploma or GED certificate

Job description

Employment Type: Full Time, Entry Level

Department: Customer Service

CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success

• Reply to calls and emails from the public
• Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
• Document your communications in our database

Qualifications

• Fully fluent in English and/or Spanish (both written and verbal)
• High School diploma or General Educational Development (GED) certificate
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ideally, you will also have

• Ability to follow policies, procedures, and regulations
• Ability to navigate a content management system, other applications and related web sites
• Strong written and verbal communication skills
• Excellent customer service, dependability and time management skills
• Keyboarding proficiency of at least 40 words per minute
• Call Center (omnichannel) background a plus

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact: Phone: [phone], Email: [e-mail]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.