Sales Support Coordinator

Creative Solutions Services, LLC; Hazlet Township (NJ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

401K

Dental insurance

Life Insurance

Medical Insurance

Vision Insurance

PTO

Job summary

On-Board Services is hiring a Sales Support Specialist in Hazlet, NJ. This 1-year contract role supports Account Managers by managing price lists, forecasts, quotes, and cross-functional coordination with Regulatory, Quality, Planning, Finance, and Customer Service.

The ideal candidate has a bachelor's degree and 1-3 years in Sales Support or similar roles, with strong English communication and proficiency in Microsoft Office; SAP experience is a plus.

Qualifications

• Bachelor's degree or equivalent university degree.
• 1-3 years of experience in Sales Support or related roles.
• Experience managing multiple accounts with strong prioritization.
• Proficiency with Microsoft Office; SAP experience preferred.
• Excellent interpersonal, verbal, and written communication skills; strong English.

Responsibilities

• Support Account Managers by managing price lists, forecasts, product docs, samples, quotes, and cross-department coordination.
• Coordinate with Customer Service and manufacturing teams to ensure timely order release.
• Collaborate with regional customer service teams to standardize processes.
• Analyze sales tracking to monitor forecast accuracy and support sales operations.
• Receive and help resolve customer complaints promptly and professionally.
• Ensure activities comply with contracts and company policies.
• Participate in customer meetings with Account Managers to address needs and strengthen relationships.
• Monitor KPIs and recommend improvements to maintain service quality.
• Build and maintain strong customer relationships through exceptional service.

Skills

Cross-functional collaboration

Organization & time management

Excellent communication (verbal & writ

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite (Excel/Word/PowerPoint)

SAP experience

Job description

On-Board Services is hiring a Sales Support Coordinator in Hazlet, NJ

About Us:

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.

Position Details:

Title: Sales Support Specialist

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location : Hazlet, NJ

Shift: 1st Shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $26.65/HR

Responsibilities:

• Support Account Managers by managing consolidated price lists, forecasts, product documentation, sample requests, customer quotations, and coordinating with internal departments including Regulatory, Quality, Planning, Finance, and Customer Service.
• Coordinate with Customer Service and manufacturing teams to ensure timely completion of all requirements for order release.
• Collaborate with customer service teams across multiple regions to standardize processes and ensure consistency.
• Analyze sales tracking reports to monitor forecast accuracy, identify discrepancies, and support sales operations.
• Receive, track, and help resolve customer complaints in a timely and professional manner.
• Ensure all activities comply with customer contracts and company policies.
• Participate in customer meetings alongside Account Managers to address customer needs, provide support, and strengthen relationships.
• Monitor service performance through Key Performance Indicators (KPIs) and recommend improvements to maintain high service standards.
• Build and maintain strong customer relationships by delivering exceptional service and support.

Qualifications:

• Bachelor's degree or equivalent university degree.
• 1-3 years of experience in Sales Support, Customer Service, Account Coordination, or a manufacturing environment.
• Experience managing multiple customer accounts while effectively prioritizing competing responsibilities.
• Proven ability to work cross-functionally in a fast-paced environment with strong organizational and time management skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint; SAP experience preferred.
• Excellent interpersonal, verbal, and written communication skills with the ability to build strong relationships with customers and internal stakeholders.
• Strong English verbal and written communication skills required.

www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-01222

INDOJ