Technical Customer Care Specialist I

Jobtailor

South Bend (IN)

On-site

USD 42,000 - 54,000

Full time

7 days ago

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Job summary

Cox Automotive is seeking a motivated customer support specialist to work with clients by phone, email, chat, and other channels. You will resolve product issues, answer questions about usage, and provide technical support through issue resolution.

You will log all customer information in the CRM, coordinate with other departments, and maintain expert knowledge of Bus. Unit processes. Strong comms and problem-solving are essential, as is patience and empathy with customers.

Qualifications

High school diploma or equivalent.
0–2 years in customer or technical support.
Basic OS, networking, or software troubleshooting.
Excellent verbal and written communication.
Strong problem-solving and multitasking.
Customer-focused with empathy.
Experience with support tools (Zendesk, Freshdesk, Salesforce) preferred.
Familiarity with CRM/ticketing systems preferred.
Associate or bachelor's degree in related field is a plus.

Responsibilities

Work directly with clients via phone, email, chat, and/or other electronic communication methods
Resolve application and product issues
Handle routine customer questions relating to product usage
Provide technical support through issue resolution
Maintain expert-level knowledge of Business Unit processes and procedures
Accurately log all customer information in the CRM tool
Facilitate communication with other departments to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries
Provide follow-up to keep customers informed of issue status
Adhere to quality assurance standards
Support issues relating to the Cox Automotive suite of products

Skills

Customer support

Technical support

CRM systems

Zendesk

Written communication

Problem solving

Education

High School Diploma

Associate degree

Bachelor's degree

Tools

Zendesk

Freshdesk

Salesforce

CRM Systems

Ticketing Software

Job description

Responsibilities

Work directly with clients via phone, email, chat, and/or other electronic communication methods
Resolve application and product issues
Handle routine customer questions relating to product usage
Provide technical support through issue resolution
Maintain expert-level knowledge of Business Unit processes and procedures
Accurately log all customer information in the CRM tool
Facilitate communication with other departments to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries
Provide follow-up to keep customers informed of issue status
Adhere to quality assurance standards
Support issues relating to the Cox Automotive suite of products

Requirements

High school diploma or equivalent
0–2 years of experience in customer support, technical support, or IT help desk
Basic understanding of operating systems, networking, or software troubleshooting
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Customer-focused attitude with patience and empathy
Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms (preferred)
Familiarity with CRM systems and ticketing software (preferred)
Associate or bachelor’s degree in a related field is a plus

Core Competencies

Demonstrates expertise in customer support and technical issue resolution, with a strong focus on communication and problem-solving. Proficient in using CRM systems and support tools to enhance customer experience and maintain quality assurance standards.

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