Account Manager

Jobtailor; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a customer success professional in the United States to own end-to-end customer relationships, drive revenue growth through expansion and upsells, and lead technical onboarding with CRM integrations. You will develop product knowledge, troubleshoot with engineering, and leverage dashboards and SQL to guide improvements.

The role emphasizes strong communication, data storytelling, and collaboration across sales, product, and support teams to ensure onboarding success and

Qualifications

• 3–7 years in customer success, solutions engineering, or technical account management.

Responsibilities

• Own customer relationships end-to-end, including onboarding, adoption, success, and renewals.

Skills

SQL Proficiency

CRM Integration

Dealership Ops Knowledge

Technical Aptitude

Excellent Communication

Client-Facing Confidence

Organizational Skills

Process-Driven Mindset

Tools

Dashboards

Conversational AI

LLMs

Job description

• Own customer relationships end-to-end, including onboarding, adoption, success, and renewals.
• Drive revenue growth by identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.
• Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
• Develop deep product knowledge and act as the expert on system behavior and workflows.
• Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
• Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
• Communicate with technical and non-technical users, translating complex concepts simply.
• Support feature launches, pilots, and customer feedback loops informing product direction.
• Deliver training, documentation, and business reviews driving customer adoption and ROI.
• Identify risks and proactively resolve friction points to ensure long-term success.

Requirements

• Candidates located in CST and EST time zones.
• 3–7 years in customer success, solutions engineering, or technical account management.
• Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
• Deep understanding of car dealership operations and workflows.
• Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
• Excellent communicator with outstanding bedside manner and client-facing confidence.
• Organized, process-driven, and effective in fast-moving startup environments.
• Experience with dealership operations or automotive systems is a plus.
• Familiarity with conversational AI, LLMs, or automation technologies.
• Strong understanding of dealership workflows across sales and service.
• Prior experience supporting AI or automation-driven products.
• Legally authorized to work in the United States.

Core Competencies

Demonstrates expertise in customer success and technical account management, with a strong focus on CRM integrations, SQL analytics, and dealership operations. Capable of driving revenue growth through effective onboarding, upselling strategies, and proactive customer engagement.

Highest-signal resume keywords

• Customer Success Management
• SQL Proficiency
• CRM Integration
• Dealership Operations Knowledge
• Technical Aptitude

ATS Optimization Keywords

Hard Skills

• SQL
• Analytics Tools
• CRM Data Management
• Telephony Systems
• Automation Workflows

Soft Skills

• Excellent Communication
• Client-Facing Confidence
• Organizational Skills
• Process-Driven Mindset

Industry Keywords

• Automotive Systems
• Dealership Workflows
• Customer Onboarding
• Revenue Growth
• Technical Onboarding

Tools & Technologies

• Dashboards
• Conversational AI
• LLMs