Technical CSR I: Growth, Training & Impact

SLB; Houston (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

401(k) with company matching

Job summary

ChampionX is now part of SLB, and this Technical Customer Service Representative I role is based in Houston, TX. You will identify and quote technical solutions, support sales with quotations and order management, and liaise with engineering and manufacturing to optimize customer outcomes.

You will build strong relationships, support new business growth, provide technical training, and relay customer feedback to help shape product development. On‑site training and safety expectations apply.

Qualifications

• Bachelor’s degree in Mechanical, Industrial or Chemical Engineering or equivalent technical sales and customer service experience (4 years CSR/TSR).
• 2 years of technical sales experience with similar control valve products.
• Proficient in ERP systems.
• Proficient in MS Windows, Word, Excel, PowerPoint.
• 1 year experience in control valve sizing program.
• Strong technical solution and development skills.
• Ability to communicate technical concepts clearly.
• Experience in negotiations and establishing commitments with customers.
• Knowledge of export control regulations.
• 2 years of project management and customer presentations.
• Excellent interpersonal skills.
• Adaptable and positive with a passion for continuous improvement.

Responsibilities

• Identify and quote the appropriate technical solution to meet the customer requirements.
• Enable growth by providing quotations, technical answers/solutions, and order management support to Outside Sales.
• Liaison with sales, engineering, manufacturing, and external representatives to optimize business.
• Support all customer service functions and assist as needed.
• Generate new business and ensure growth of existing accounts.
• Provide technical training to clients and employees.
• Communicate customer feedback for future product development.
• Manage internal/external resources to ensure quotes are accurate and on time.
• Participate in Lean events with CI initiatives.
• Report unsafe acts or conditions to supervision.

Skills

Technical communication

Negotiation

Interpersonal skills

Continuous improvement

Project management

Customer presentations

Technical sales

ERP software

Education

Bachelor’s degree in Mechanical, Industrial or Chemical Engineering

Tools

MS Windows

Office (Word, Excel, PowerPoint)

Job description

ChampionX is now part of SLB, and this Technical Customer Service Representative I role is based in Houston, TX. You will identify and quote technical solutions, support sales with quotations and order management, and liaise with engineering and manufacturing to optimize customer outcomes.

You will build strong relationships, support new business growth, provide technical training, and relay customer feedback to help shape product development. On‑site training and safety expectations apply.