Technical Customer Service Representative I

ChampionX; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

ChampionX, now part of SLB, seeks a Technical Customer Service Representative I in Houston, TX to quote technical solutions, support Outside Sales, and coordinate with engineering and manufacturing. You will engage with customers, provide training, and help drive growth while ensuring timely, accurate quotes and exceptional service.

The role emphasizes collaboration across departments, adherence to export controls, and a proactive, positive approach to continuous improvement in a fast-paced

Qualifications

• Bachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent CSR/TSR experience.
• 4+ years CSR/TSR experience, plus 2 years in technical sales with similar valve products.
• Proficient in sales and ERP software.
• Proficient in MS Windows, Word, Excel, and PowerPoint.

Responsibilities

• Identify and quote the appropriate technical solution to meet customer requirements.
• Enable growth by providing quotes, technical answers/solutions, and order management support to Outside Sales.
• Liaison with sales, engineering, manufacturing, and external reps to optimize business.
• Support all customer service functions and assist as needed.
• Generate new business and ensure growth of existing accounts.
• Provide technical training to clients and employees.
• Communicate customer feedback for customer experience information and future product development.
• Manage internal and external resources to ensure quotes are accurate and on time.
• Participate in Lean events with active involvement in CI initiatives.
• Report unsafe acts or conditions to supervision immediately as noticed.

Skills

MS Windows & Office

Strong communication

Negotiation

Technical problem solving

Education

Bachelor’s degree in Mechanical, Industrial or Chemical Eng. or equivalent CSR/TSR experience

Tools

Oracle sales platform

Quoting software/tools

Control valve sizing program

Job description

Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected for this position, your employment will begin with ChampionX and will transition to SLB as part of the planned integration. We are looking for a Technical Customer Service Representative I located in Houston, TX.

This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.

What's In It For You

The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement The chance to Improve Lives in our community with regular outreach and volunteerism opportunities The chance to join a learning and problem-solving culture Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!

What You Will Do

Identify and quote the appropriate technical solution to meet the customer requirements Enable growth by providing the Outside Sales team with quotations, technical answers/solutions, and order management support Liaison with sales, engineering, manufacturing, and external representatives to optimize business. Support all customer service functions and assist as needed Generate new business and ensure growth of existing accounts Provide technical training to clients and employees Communicate customer feedback for customer experience information and future product development Manage internal and external resources to ensure sales quotes are accurate and on time Participate in Lean events with active involvement in CI initiatives Report unsafe acts or conditions to supervision immediately as noticed

Position Details

Candidate must reside in: Houston TX, or surrounding areas New hire orientation is provided On the job training on processes, procedures, and product assembly Immigration sponsorship is not provided for this position PPE requirements include safety glasses and steel toes

Minimum Qualifications

• Bachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent technical sales and customer service experience (4 years of CSR or TSR experience) 2 years of technical sales experience with similar control valve products
• Proficient experience in sales and ERP system software
• Proficient in MS Windows, Word, Excel, and PowerPoint
• 1 year experience in control valve sizing program
• Strong technical solution and development skills
• Must be able to apply ideas in the technical field to practical business problems
• Strong oral and written communications skills
• Must be able to communicate technical concepts and designs clearly
• Experience in negotiations and the ability to establish mutually beneficial commitments and expectations with customers
• Knowledge and the ability to adhere to export control regulations
• 2 years of experience in project management and customer presentations
• Excellent interpersonal skills
• Is open to change and new information
• Show respect, understanding, and concern for others
• Demonstrate a personable, positive, and enthusiastic attitude
• Must have a professional and positive attitude as well as a passion for continuous improvement

Physical Demands

Minimal climbing stairs, lifting up to 10lbs., reaching, twisting, stretching, pushing, pulling, standing and walking. Constant collating/filing, using a keyboard and mouse, viewing computer monitors, dialing, sitting, standing, seeing, hearing, writing and speaking.

Preferred Qualifications

• Proficient in Oracle sales platform
• Advanced in MS Windows, Word, Excel, and PowerPoint
• Experience in quoting software and tools
• Advanced experience in control valve sizing program

About Us

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there. For more news and information, visit SLB.com

Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.

Our Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

ChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century. We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there. For more news and information, visit SLB.com. Follow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal