Technical Customer Solutions Specialist I

ChampionX; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

ChampionX, now part of SLB, seeks a Technical Customer Service Representative I in Houston, TX to quote technical solutions, support Outside Sales, and coordinate with engineering and manufacturing. You will engage with customers, provide training, and help drive growth while ensuring timely, accurate quotes and exceptional service.

The role emphasizes collaboration across departments, adherence to export controls, and a proactive, positive approach to continuous improvement in a fast-paced

Qualifications

• Bachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent CSR/TSR experience.
• 4+ years CSR/TSR experience, plus 2 years in technical sales with similar valve products.
• Proficient in sales and ERP software.
• Proficient in MS Windows, Word, Excel, and PowerPoint.

Responsibilities

• Identify and quote the appropriate technical solution to meet customer requirements.
• Enable growth by providing quotes, technical answers/solutions, and order management support to Outside Sales.
• Liaison with sales, engineering, manufacturing, and external reps to optimize business.
• Support all customer service functions and assist as needed.
• Generate new business and ensure growth of existing accounts.
• Provide technical training to clients and employees.
• Communicate customer feedback for customer experience information and future product development.
• Manage internal and external resources to ensure quotes are accurate and on time.
• Participate in Lean events with active involvement in CI initiatives.
• Report unsafe acts or conditions to supervision immediately as noticed.

Skills

MS Windows & Office

Strong communication

Negotiation

Technical problem solving

Education

Bachelor’s degree in Mechanical, Industrial or Chemical Eng. or equivalent CSR/TSR experience

Tools

Oracle sales platform

Quoting software/tools

Control valve sizing program

Job description

ChampionX, now part of SLB, seeks a Technical Customer Service Representative I in Houston, TX to quote technical solutions, support Outside Sales, and coordinate with engineering and manufacturing. You will engage with customers, provide training, and help drive growth while ensuring timely, accurate quotes and exceptional service.

The role emphasizes collaboration across departments, adherence to export controls, and a proactive, positive approach to continuous improvement in a fast-paced