Customer Service Representative

Sage Parts; Fountain Inn (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Holidays

HAS

DC-FSA

Paid time off

Holidays

Job summary

A specialized ground support equipment company in Fountain Inn, South Carolina, is looking for a Customer Service Representative. This role involves handling customer inquiries, processing orders, and collaborating with suppliers to provide technical support. Candidates should have 2-4 years of experience in the GSE or automotive sector, along with strong communication and problem-solving skills. The position is full-time and offers various benefits, including medical, dental, and retirement plans.

Qualifications

• 2-4 years of GSE/automotive experience required.
• Must have inside sales experience and strong customer service skills.
• Ability to read and comprehend parts and service manuals.
• Ability to read and comprehend parts and service manuals.
• Time management, follow up, and prioritization skills.
• Must have strong customer service skills.
• Working knowledge of Microsoft Excel and Word.
• Spanish language skills are a plus.

Responsibilities

• Handle inbound/outbound phone calls and email requests for quotes/orders.
• Process warranty/returns and follow up with customers.
• Provide technical support and troubleshoot warranty claims.
• Work with suppliers to help customers troubleshoot/diagnose warranty claims.
• Support of assigned territory field salesperson(s) and their customers.
• Provide written/verbal feedback to customer’s inquiries.
• Call existing customers to promote new/additional business.
• Follow up with customers on quotes/orders daily.
• Customer trainings of Sage’s ecommerce solution.

Skills

Customer service skills

Problem-solving skills

Time management

Analytical skills

Communication skills

Writing skills

Excel/Word literacy

Spanish (nice to have)

Tools

Microsoft Excel

Microsoft Word

Job description

Summary

As a customer service representative at Sage Parts, you will be a subject matter expert in ground support equipment parts and have a technical mindset. Customer service representatives should be able to work in a fast‑paced environment, handle customer inquiries and high call volumes while ensuring customers feel valued and heard. A successful CSR possess excellent communication, problem‑solving, and time management skills to effectively manage inbound and outbound calls.

Essential Duties and Responsibilities

• Handle inbound/outbound phone calls and email requests for quotes/orders
• Warranty/returns processing and follow up
• Work with suppliers to provide technical support to internal/external customers
• Work with suppliers to help customers troubleshoot/diagnose warranty claims
• Support of assigned territory field salesperson(s) and their customers
• Provide written/verbal feedback to customer’s inquiries
• Call existing customers to promote new/additional business
• Follow up with customers on quotes/orders daily
• Customer trainings of Sage’s ecommerce solution

Requirements / Requested Qualifications

• 2‑4 years of GSE/automotive experience
• Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
• Development of open sales area
• Call on potential customers to increase interest of Sage value add
• Ability to read and comprehend parts and service manuals
• Time management/follow up and prioritization skills
• Must have strong customer service skills
• Working knowledge of Microsoft Excel and Word
• Must have good analytical and writing skills
• Spanish speaking a plus

Working Conditions

• Work near/with others
• Desk position
• Occasional customer visits

We stand behind our customers, products, and services as responsibility, support and continuous improvement are the key words which drive our work attitude. We also believe in work as an essential way to achieve success, and we aim to build a work environment which fosters individual growth and personal achievement for our employees through empowerment.

Benefits Offered Include: Medical, Dental, Vision, Short/Long‑Term Disability, Life Insurance, 401(k) plan, HC‑FSA, DC‑FSA, HAS, Paid time off, Holidays.

Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industries

Aviation and Aerospace Component Manufacturing