Parts & Service Customer Care Specialist

Landscapers Supply Inc.; Greer (SC); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health & Dental Insurance

Paid Time Off

Paid Holidays

401(k) with Company Match

Employee Discounts

Professional Development

Advancement Opportunities

Closed on Sundays

Job summary

Landscapers Supply in Greer, SC is seeking a Parts CSR to support both Parts and Service departments, delivering an outstanding customer experience.

You will help customers find the right parts, coordinate repair workflows, and maintain inventory while collaborating with technicians and management in a fast-paced environment. This full-time role offers growth with a growing regional hardware leader.

Qualifications

• Experience with equipment parts and/or service operations.
• Strong communication and customer service skills.
• Ability to stay organized in a fast-paced environment.
• Basic mechanical knowledge of engines or outdoor power equipment.
• Ability to lift 50–70 lbs and perform shop-related tasks.

Responsibilities

• Serve as a primary point of contact for service customers.
• Provide friendly, professional updates throughout the repair process.
• Help customers identify and order the correct parts.
• Recommend substitutions or solutions when needed.
• Create a positive, helpful customer experience customers will remember.
• Procure, receive, stock, and organize parts inventory.
• Transfer parts between store locations as needed.
• Maintain inventory accuracy through organization and cycle counts.
• Support team members with parts lookup and customer assistance.
• Match incoming parts to repair orders.
• Prepare equipment for technicians once parts arrive.
• Perform basic shop tasks such as blade sharpening, tire repairs, and equipment assembly.
• Help maintain a clean, organized, and safe shop environment.
• Follow company procedures and workflow systems.
• Communicate backorders, delays, and service updates.
• Assist with warranty claims and service documentation.
• Support department efficiency goals and KPIs.

Skills

Parts experience

Customer service

Organization

Mechanical knowledge

Lifting capability

Job description

Landscapers Supply in Greer, SC is seeking a Parts CSR to support both Parts and Service departments, delivering an outstanding customer experience.

You will help customers find the right parts, coordinate repair workflows, and maintain inventory while collaborating with technicians and management in a fast-paced environment. This full-time role offers growth with a growing regional hardware leader.