Remote Technical Customer Success Engineer (APIs & Data)

SpringTime Ventures; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly environment

Equity and 401k match

Full benefits

Job summary

Catena is hiring a Customer Success Engineer to be the technical backbone of our customer relationships. You’ll diagnose and fix integration issues, read code, and build small tools to unblock customers, working closely with product and engineering teams.

We value hands-on coding, strong API and webhook expertise, and a passion for turning frustrated customers into confident users. This fully remote role welcomes applicants across the United States with a preference for major hubs.

Qualifications

• 3+ years in a technical, customer-facing role.
• Ability to code in Python or JavaScript, and script against APIs.
• Strong knowledge of APIs and webhooks, with hands-on debugging.
• Excellent written and verbal communication.
• Highly organized and self-directed in a fast-moving startup.
• Genuine curiosity about customers’ systems.

Responsibilities

• Serve as the primary technical contact for a book of accounts, owning integration health from go-live onward.
• Lead technical onboarding and integration support for API keys, webhooks, and third-party connections.
• Guide customers through discovery calls and translate use cases into integration patterns.
• Conduct technical reviews to surface risk and opportunities to deepen adoption.
• Collaborate with engineering (FDE) while owning scaled onboarding and day-to-day troubleshooting.

Skills

Python

JavaScript/Node.js

APIs & Webhooks

Customer-facing

Code & debug

Documentation

Tools

Postman

Zapier

SQL

Job description

Catena is hiring a Customer Success Engineer to be the technical backbone of our customer relationships. You’ll diagnose and fix integration issues, read code, and build small tools to unblock customers, working closely with product and engineering teams.

We value hands-on coding, strong API and webhook expertise, and a passion for turning frustrated customers into confident users. This fully remote role welcomes applicants across the United States with a preference for major hubs.