Technical CSM — Cloud Data Protection & Adoption

Eon; United States; Teletrabalho; USD 150 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Equity

401(k) Program & Company Match

Health, Dental, Vision, and Life Ins

Short Term and Long Term Disability

In-Office/Home Office Setup Reimburse

Time Off (PTO) + Holidays

Resumo da oferta

Eon is building a modern, cloud-native data protection platform designed for today’s infrastructure. We’re seeking a Technical Customer Success Manager to own the full customer lifecycle—from onboarding to renewal—in customer cloud environments and to drive value, expansions, and risk mitigation.

You’ll work closely with Sales Engineering, Product, and Engineering to deliver technical solutions, build scalable CS processes, and ensure enterprise customers realize outcomes quickly.

Qualificações

• 3+ years in a technical, customer-facing role (CSM, TAM, SE, or similar).
• Hands-on cloud experience and comfort operating directly in customer environments.
• Ability to write scripts (Python, Bash, PowerShell) and work with Terraform.
• Experience supporting enterprise customers and complex orgs.
• Background in data protection, backup, DR, analytics, or AI/ML infra.
• Strong communication with technical and business stakeholders.
• Commercial mindset and comfort driving renewal/expansion conversations.
• Willingness to travel occasionally for customer meetings.

Responsabilidades

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations.
• Build scripts, configurations, and small technical solutions to accelerate time-to-value.
• Serve as the primary technical contact for a portfolio of enterprise customers.
• Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks.
• Troubleshoot and resolve complex issues with Support and Engineering.
• Own renewals and renewal forecasting for your book of business.
• Identify and qualify expansion opportunities (upsell, cross-sell, new use cases).
• Partner with Account Executives on account planning and growth.
• Work with Sales Engineers during pre-sales and expansion cycles.
• Bring structured customer feedback to Product and Engineering.
• Help build scalable CS processes, playbooks, and documentation.

Conhecimentos

Cloud experience

Customer-facing experience

Strong communication

Commercial mindset

Willingness to travel

Ferramentas

Terraform

Salesforce

Gainsight

Descrição da oferta de emprego

Eon is building a modern, cloud-native data protection platform designed for today’s infrastructure. We’re seeking a Technical Customer Success Manager to own the full customer lifecycle—from onboarding to renewal—in customer cloud environments and to drive value, expansions, and risk mitigation.

You’ll work closely with Sales Engineering, Product, and Engineering to deliver technical solutions, build scalable CS processes, and ensure enterprise customers realize outcomes quickly.