Technical Customer Success

Eon.io; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) Program & Company Match

Equity

Commuter Benefits

Autonomous Work Environment

In-Office/Home Office Setup Reimb

Time Off (PTO) + Holidays

In-Office Perks

Job summary

Eon.io in New York is seeking a Technical Customer Success Manager with strong cloud and infrastructure experience. This hands-on role owns the full customer lifecycle from onboarding through adoption, expansion, and renewal, working directly in customer cloud environments to deliver value quickly.

You will build lightweight technical solutions, coordinate with Sales Engineering, Product, and Engineering, and drive renewal forecasting while identifying upsell opportunities.

Qualifications

• 3+ years in a technical, customer-facing role (CSM, TAM or similar).
• Hands-on cloud experience and ability to work in customer environments.
• Experience writing scripts (Python, Bash, PowerShell) and using Terraform.
• Experience supporting enterprise customers with complex organizations.
• Background in data protection, backup, DR, analytics, or AI/ML infra.
• Strong communication with technical and business stakeholders.
• Commercial mindset and renewal/expansion experience.
• Willingness to travel occasionally.

Responsibilities

• Own technical onboarding for new customers, including cloud setup and implementations.
• Build scripts and small technical solutions to accelerate value.
• Serve as primary technical contact for a portfolio of enterprise customers.
• Run check-ins, QBRs, and renewal forecasting to drive adoption and identify risks.
• Troubleshoot issues with Support and Engineering.
• Own renewals and renewal forecasting for your book of business.
• Identify expansion opportunities (upsell, cross-sell, new use cases).
• Collaborate with Account Executives on account planning and growth.
• Work with Sales Engineers during pre-sales and expansions.
• Provide structured customer feedback to Product/Engineering.
• Help build scalable CS processes, playbooks, and documentation.

Skills

3+ years experience

Cloud experience

Python scripting

Bash scripting

PowerShell scripting

Terraform

Enterprise customers

Data protection

Strong communication

Commercial mindset

Travel willingness

Tools

Salesforce

Gainsight

Job description

About Eon

Eon is building a modern, cloud-native data protection platform designed for today's infrastructure. We help companies protect and recover their data at scale—without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.

We're a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.

About The Role

We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role - not a project management CSM position.

You'll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You'll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.

The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.

What You'll Do

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
• Build scripts, configurations, and small technical solutions to accelerate time-to-value
• Serve as the primary technical contact for a portfolio of enterprise customers
• Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
• Troubleshoot and resolve complex issues with Support and Engineering
• Own renewals and renewal forecasting for your book of business
• Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
• Partner with Account Executives on account planning and growth
• Work with Sales Engineers during pre-sales and expansion cycles
• Bring structured customer feedback to Product and Engineering
• Help build scalable CS processes, playbooks, and documentation

What You'll Bring

• 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
• Strong hands-on cloud experience and comfort working directly in customer environments
• Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
• Experience supporting enterprise customers and complex organizations
• Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
• Strong communication skills with both technical and business stakeholders
• Commercial mindset and comfort driving renewal and expansion conversations
• Willingness to travel occasionally for customer meetings

Nice to Have

• Experience with cloud-native backup or data protection solutions
• Familiarity with CRM and CS tools (Salesforce, Gainsight)
• Proven success with renewals and expansions
• Startup experience and comfort building processes from scratch

Why Eon

At Eon, you'll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch—we'd love to talk.

Compensation: $150K-$200K Base + Commission Structure

Benefits

• Competitive Salary & Equity
• 401(k) Program & Company Match
• Health, Dental, Vision, and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• In-Office/Home Office Setup Reimbursement
• Time Off (PTO) + Holidays
• In-Office Perks