Cloud Tech CSM: Onboarding, Adoption & Renewals

Eon.io; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) Program & Company Match

Equity

Commuter Benefits

Autonomous Work Environment

In-Office/Home Office Setup Reimb

Time Off (PTO) + Holidays

In-Office Perks

Job summary

Eon.io in New York is seeking a Technical Customer Success Manager with strong cloud and infrastructure experience. This hands-on role owns the full customer lifecycle from onboarding through adoption, expansion, and renewal, working directly in customer cloud environments to deliver value quickly.

You will build lightweight technical solutions, coordinate with Sales Engineering, Product, and Engineering, and drive renewal forecasting while identifying upsell opportunities.

Qualifications

• 3+ years in a technical, customer-facing role (CSM, TAM or similar).
• Hands-on cloud experience and ability to work in customer environments.
• Experience writing scripts (Python, Bash, PowerShell) and using Terraform.
• Experience supporting enterprise customers with complex organizations.
• Background in data protection, backup, DR, analytics, or AI/ML infra.
• Strong communication with technical and business stakeholders.
• Commercial mindset and renewal/expansion experience.
• Willingness to travel occasionally.

Responsibilities

• Own technical onboarding for new customers, including cloud setup and implementations.
• Build scripts and small technical solutions to accelerate value.
• Serve as primary technical contact for a portfolio of enterprise customers.
• Run check-ins, QBRs, and renewal forecasting to drive adoption and identify risks.
• Troubleshoot issues with Support and Engineering.
• Own renewals and renewal forecasting for your book of business.
• Identify expansion opportunities (upsell, cross-sell, new use cases).
• Collaborate with Account Executives on account planning and growth.
• Work with Sales Engineers during pre-sales and expansions.
• Provide structured customer feedback to Product/Engineering.
• Help build scalable CS processes, playbooks, and documentation.

Skills

3+ years experience

Cloud experience

Python scripting

Bash scripting

PowerShell scripting

Terraform

Enterprise customers

Data protection

Strong communication

Commercial mindset

Travel willingness

Tools

Salesforce

Gainsight

Job description

Eon.io in New York is seeking a Technical Customer Success Manager with strong cloud and infrastructure experience. This hands-on role owns the full customer lifecycle from onboarding through adoption, expansion, and renewal, working directly in customer cloud environments to deliver value quickly.

You will build lightweight technical solutions, coordinate with Sales Engineering, Product, and Engineering, and drive renewal forecasting while identifying upsell opportunities.