Cloud Tech CSM: Onboarding, Adoption & Renewals

Quiet Capital; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Salary & Equity

401k Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Commuter Benefits

Home Office Reimbursement

PTO

Job summary

Eon is seeking a Technical Customer Success Manager to own the full customer lifecycle, from onboarding through renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers derive value quickly while expanding the relationship.

The role reports to the Head of CS & Support and collaborates with Sales Engineering, Product, and Engineering. Compensation: $150K-$200K base + commission.

Qualifications

• 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar).
• Strong hands-on cloud experience and comfort working directly in customer environments.
• Ability to write scripts (Python, Bash, PowerShell) and work with Terraform.
• Experience supporting enterprise customers and complex organizations.
• Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure.
• Strong communication skills with both technical and business stakeholders.
• Commercial mindset and comfort driving renewal and expansion conversations.
• Willingness to travel occasionally for customer meetings.

Responsibilities

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations.
• Build scripts, configurations, and small technical solutions to accelerate time-to-value.
• Serve as the primary technical contact for a portfolio of enterprise customers.
• Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks.
• Troubleshoot and resolve complex issues with Support and Engineering.
• Own renewals and renewal forecasting for your book of business.
• Identify and qualify expansion opportunities (upsell, cross-sell, new use cases).
• Partner with Account Executives on account planning and growth.
• Work with Sales Engineers during pre-sales and expansion cycles.
• Bring structured customer feedback to Product and Engineering.
• Help build scalable CS processes, playbooks, and documentation.

Skills

Technical CSM experience

Cloud experience

Scripting (Python, Bash, PowerShell)

Terraform

Enterprise support

Data protection/DR/AI infra

Strong communication

Renewals & expansions

Travel willingness

Tools

Salesforce

Gainsight

CRM tools

Job description

Eon is seeking a Technical Customer Success Manager to own the full customer lifecycle, from onboarding through renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers derive value quickly while expanding the relationship.

The role reports to the Head of CS & Support and collaborates with Sales Engineering, Product, and Engineering. Compensation: $150K-$200K base + commission.