Technical CSM - AI Web Automation & Growth

United States Digital Space LLC; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of the company. You'll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

This role emphasizes empathy, real partnerships, and helping customers succeed in meaningful ways.

Qualifications

• 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles.
• Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
• Track record of driving retention and expansion in a high-growth environment.
• Relationship-oriented and excited about long-term customer partnerships and helping customers succeed.
• Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment.
• Excellent communication skills with the ability to speak developer-to-developer.

Responsibilities

• Own the post-sale lifecycle from onboarding through renewal and expansion.
• Read code, understand architectures, and debug issues alongside our customers.
• Continuously improve customer workflows to ensure they're getting real, measurable value from the company.
• Build long-term relationships with technical stakeholders (engineers, product leaders, founders).
• Partner with Product and Engineering to communicate customer needs and feedback.
• Drive product adoption and identify expansion opportunities.
• Proactively identify at-risk accounts and build recovery plans.
• Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement.
• Create customer success processes, documentation, and playbooks that scale.
• Run quarterly and executive business reviews with technical and business stakeholders.
• Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals.
• Represent the company in technical conversations and at industry events.

Skills

APIs

Infrastructure

Customer success

Developer communication

Sales alignment

Job description

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of the company. You'll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

This role emphasizes empathy, real partnerships, and helping customers succeed in meaningful ways.