AI-Driven Enterprise CS Manager for Growth

BuildOps; North Carolina; Hybrid; USD 85,000 - 111,000; Full time

Benefits offered by this job

Generous equity grant

Comprehensive benefits package

Hybrid work schedules

Work-from-home allowance

Hubs in LA, SF, Toronto, Raleigh

Job summary

BuildOps, the leading commercial contractor software platform in the United States, seeks an Enterprise Customer Success Manager to manage a portfolio of enterprise accounts and drive adoption of our AI-driven platform. You will collaborate with Sales, Product, and Implementation teams to deliver measurable value and maximize retention and expansion.

The ideal candidate has 3+ years in customer success or account management, excellent communication, and experience with CRM and CS tools.

Qualifications

• 3+ years in Customer success, account management, or relationship management.
• Empathetic, patient, confident, and able to interact with a broad spectrum of personality types.
• Experience with low-code/no-code automation platforms and working directly with REST APIs — building, testing, and troubleshooting requests.
• Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions clearly.
• Highly organized with the ability to manage a portfolio of enterprise accounts, prioritize across competing demands, and stay focused on goals.
• Comfortable operating within defined playbooks and structured processes, with curiosity and initiative to improve them.
• Self-motivated, driven to succeed, fast learner in a dynamic startup environment.
• Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
• BA or BS degree.

Responsibilities

• Customer Engagement: Build relationships with key customer stakeholders and manage a healthy portfolio of Enterprise accounts.
• Product Expert & Educator: Teach customers to use the platform to its full potential and share best practices.
• Success Planning: Craft tailored Success Plans focusing on value realization and adoption.
• Executive Business Reviews: Build business reviews with C‑level executives to drive value and expansion.
• Portfolio Health & Risk Management: Monitor health scores and usage data to identify and address risk.
• Cross-Functional Collaboration: Work with partners across Business Development, Product, Engineering, Sales, and Marketing.
• Advocacy & Growth: Develop references, success stories, and identify referral opportunities.
• Travel: Travel onsite as needed to support go-lives and enablement sessions.

Skills

Customer success

Account management

Relationship management

REST APIs

Low-code / no-code

Salesforce

Gainsight

Jira

Communication

Project management

Education

B.A. or B.S. degree

Tools

Salesforce

Gainsight

Service Cloud

Jira

Job description

BuildOps, the leading commercial contractor software platform in the United States, seeks an Enterprise Customer Success Manager to manage a portfolio of enterprise accounts and drive adoption of our AI-driven platform. You will collaborate with Sales, Product, and Implementation teams to deliver measurable value and maximize retention and expansion.

The ideal candidate has 3+ years in customer success or account management, excellent communication, and experience with CRM and CS tools.