AI-Driven Technical Customer Success Manager

Base; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Base is seeking a technically minded Customer Success Manager to help customers maximize value from the Base platform through strategic guidance, workflow design, and hands-on delivery.

You will work at the intersection of Customer Success, Solutions Consulting, and implementation to identify AI-powered opportunities and design scalable solutions that drive growth and customer satisfaction.

Qualifications

• 4+ years in Technical Customer Success or similar roles in tech companies.
• Blend of technical expertise (integrations, CRM impl, software config) and project management.
• Strong consultative problem-solving and translating goals into practical solutions.
• Excellent communication and ability to work directly with customers.

Responsibilities

• Manage a portfolio of customer accounts and drive adoption and value realization.
• Design customer experiences and programs, lead basic integrations and module launches.
• Leverage AI and automation to scale customer success operations and surface expansion opportunities.

Skills

Technical Customer Success

Solutions Consulting

Professional Services

Solutions Engineering

Technical Account Management

Job description

Base is seeking a technically minded Customer Success Manager to help customers maximize value from the Base platform through strategic guidance, workflow design, and hands-on delivery.

You will work at the intersection of Customer Success, Solutions Consulting, and implementation to identify AI-powered opportunities and design scalable solutions that drive growth and customer satisfaction.