Technical CSM

SupportFinity™; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Job summary

SupportFinity™ is searching for a Technical Customer Success Manager in San Francisco, CA. This role offers the opportunity to own enterprise deployments in a high-growth AI infrastructure startup. The ideal candidate has strong consulting experience and technical fluency, along with the ability to engage executive stakeholders effectively.

Your responsibilities will include managing complex technical implementations and ensuring successful value realization for enterprise customers. This is a unique chance to shape the customer success function in a pioneering AI environment.

Qualifications

• 3+ years of client-facing experience in Forward Deployment or Implementation roles.
• Background at McKinsey, Bain, or BCG.
• Experience deploying technical products in enterprise environments.

Responsibilities

• Own enterprise deployments from kickoff through successful production rollout.
• Serve as the primary point of contact for enterprise customers.
• Coordinate across engineering, product, and customer teams.

Skills

Technical consulting

Stakeholder management

Project management

Customer engagement

Education

Technical degree or relevant engineering experience

Job description

Technical Customer Success Manager

San Francisco, CA (Preferred) | U.S.-Based

Full-Time

$160,000 – $180,000

Overview

We are hiring a Technical Customer Success Manager to own enterprise deployments end to end within a high‑growth AI infrastructure startup. This zero‑to‑one CSM role requires strong consulting rigor, technical fluency, and executive‑level stakeholder management. You will operate at the center of complex enterprise implementations, working closely with technical teams and senior customer leaders to ensure successful deployment and long‑term value realization. This role is ideal for someone who combines structured problem‑solving with hands‑on execution in fast‑scaling environments.

What You’ll Do

• Own enterprise deployments from kickoff through successful production rollout
• Serve as the primary point of contact for enterprise customers
• Coordinate across engineering, product, and customer teams
• Manage complex technical implementations in high‑stakes environments
• Engage executive stakeholders and communicate clearly at the C‑suite level
• Drive adoption, value realization, and long‑term customer success
• Operate autonomously in ambiguous, rapidly evolving environments

Core Requirements

• Background at McKinsey, Bain, or BCG
• At least one summer of technical engineering experience or a technical degree
• Founding CSM experience or zero‑to‑one startup exposure
• 3+ years of client‑facing experience in Forward Deployment, Implementation, Solutions, or Consulting roles
• Experience deploying technical products in enterprise environmentsStrong project management and cross‑functional coordination skills
• Executive‑level communication and stakeholder management capability
• U.S. work authorization

Additional Strengths

• Direct ownership of enterprise customer relationships
• Comfort engaging CFO‑level or executive stakeholders
• High degree of independent decision‑making
• Experience supporting AI, infrastructure, or workflow automation products
• Exposure to healthcare or other complex regulated environments

What This Role Is Not For

• Primarily worked in transactional account management
• Require constant direction or structured playbooks
• Struggle to manage high‑stakes customer conversations
• Lack executive presence

What Success Looks Like

• Enterprise deployments delivered successfully and on time
• Strong executive relationships built across customer organizations
• High customer adoption and measurable value realization
• Clear coordination across technical and business stakeholders
• Independent ownership of complex implementation initiatives

Why This Role Is Unique

This is not a traditional post‑sales account management role. You will operate as a strategic deployment leader inside a cutting‑edge AI infrastructure company, shaping how enterprise customers adopt and scale technical systems. If you bring consulting rigor, technical credibility, and executive presence — and want to operate in a high‑growth AI environment — this is a rare opportunity to build a foundational customer success function from the ground up.