Technical Customer Success Manager

Base; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Base is seeking a technically minded Customer Success Manager to help customers maximize value from the Base platform through strategic guidance, workflow design, and hands-on delivery.

You will work at the intersection of Customer Success, Solutions Consulting, and implementation to identify AI-powered opportunities and design scalable solutions that drive growth and customer satisfaction.

Qualifications

• 4+ years in Technical Customer Success or similar roles in tech companies.
• Blend of technical expertise (integrations, CRM impl, software config) and project management.
• Strong consultative problem-solving and translating goals into practical solutions.
• Excellent communication and ability to work directly with customers.

Responsibilities

• Manage a portfolio of customer accounts and drive adoption and value realization.
• Design customer experiences and programs, lead basic integrations and module launches.
• Leverage AI and automation to scale customer success operations and surface expansion opportunities.

Skills

Technical Customer Success

Solutions Consulting

Professional Services

Solutions Engineering

Technical Account Management

Job description

Technical Customer Success Manager

Customer Success US

We're looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workflow design, platform configuration, and hands-on solution delivery.

This role sits at the intersection of Customer Success, Solutions Consulting, and implementation. You'll help customers identify opportunities for AI-powered scale and growth, design solutions, launch new use cases, and continuously expand the value they receive from the platform.

What You'll Do

Customer Success and Solutions

• Manage a portfolio of customer accounts
• Understand customer goals, workflows, and business objectives
• Drive adoption, value realization, and long-term customer success
• Identify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use cases
• Act as a trusted advisor and partner to customer stakeholders
• Train and enable customers on platform capabilities and best practices
• Innovate and help companies create GOAT-level customer programs and experiences.

Solution Design and Implementation

• Design customer experiences and programs with our vibe-coding studio and agentic/standard workflows and automations within the platform
• Independently lead basic integrations, smaller implementations, module launches, and expansion projects
• Partner with onboarding resources on larger or more complex deployments, and with R and D teams when advanced technical support is required

Scalable Customer Operations

• Leverage AI tools and automation to increase productivity and customer impact
• Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities
• Surface customer feedback, product gaps, and emerging use cases to internal teams
• Contribute ideas that help scale customer success operations through AI and automation

What We're Looking For

• 4+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies
• A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skills
• Strong consultative problem-solving skills and the ability to translate customer goals into practical solutions
• Strong communication skills and confidence working directly with customers
• Comfortable operating independently in a fast-moving environment
• Curious, proactive, and eager to learn new technologies and use cases
• Experience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps, a plus!

Location

• US-based
• Minimal travel required

Platform

Overview Control Center Teams Dashboard CMA Programs Security and Privacy Integrations

Solutions

References Advocacy & Community Upsell & Expansion Referrals Reviews & Social Proof Customer Stories Onboarding Retention Scaled Customer Success

Resources

Base Blog TOP100 CMA CLG Campus Customer Marketing Guide Base vs UserEvidence Base vs Peerbound Base vs Influitive Customer Marketing Glossary