Customer Success Manager Webbing

HelpfulRemote; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Job summary

HelpfulRemote is seeking a Customer Success Manager to oversee a strategic portfolio across the United States. This fully remote role requires frequent travel to customer sites for on-site meetings and business reviews.

You will onboard customers, drive adoption and growth, and renewal efforts while coordinating with Sales, Product, Engineering, and Support teams. Ideal candidates have 5+ years in customer success, account management, or related fields, with enterprise/B2B experience, strong

Qualifications

• 5+ years of experience in customer success, account management, technical account management, or project management.
• Experience with enterprise or B2B customers is preferred.
• Strong communication and organizational skills are required.
• Salesforce or CRM experience is preferred.
• Professional English is required and willingness to travel to customer sites.

Responsibilities

• Manage a portfolio of strategic customers across the United States as a trusted advisor during onboarding, adoption, growth, and renewal.
• Build relationships with stakeholders and executives, and run business reviews.
• Monitor customer health and work with Sales, Product, Engineering, and Support to drive retention and expansion.
• Collaborate cross-functionally to ensure successful outcomes and renewals.
• Travel to customer sites as needed for onsite meetings and business reviews.

Skills

Communication skills

Organizational skills

Professional English

Willingness to travel

Tools

Salesforce CRM

Job description

This role manages a portfolio of strategic customers across the United States, acting as a trusted advisor through onboarding, adoption, growth, and renewal. The CSM builds relationships with stakeholders and executives, runs business reviews, monitors customer health, and works closely with Sales, Product, Engineering, and Support to drive retention and expansion.

Candidates should have 5+ years of experience in customer success, account management, technical account management, or project management, ideally with enterprise or B2B customers. Strong communication and organizational skills, Salesforce or CRM experience, professional English, and willingness to travel to customer sites are required.

This is a fully remote role based in the United States, involving regular travel to customer locations for onsite meetings and business reviews. Medical benefits are included.

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