Customer Success Manager

Confidence Systems; Atlanta (GA); On-site; USD 100,000 - 140,000; Full time

Job summary

Confidence Systems in Atlanta, GA seeks a Customer Success Manager (CSM) for enterprise software to manage and grow relationships with key clients. You will align our software solutions with client objectives to drive satisfaction and maximize renewals and revenue.

As primary contact for strategic accounts, you will build trust with C-suite and IT leaders, identify upsell opportunities, and develop account plans to hit growth targets while ensuring successful delivery and adoption of solutions.

Qualifications

• Serve as the primary point of contact for assigned strategic accounts.
• Build and maintain strong, trust-based relationships with C-level executives, IT leaders, and key stakeholders.
• Understand clients' business goals, challenges, and technical requirements to tailor software solutions.

Responsibilities

• Identify opportunities for upselling and cross-selling additional software products or services.
• Develop account plans to achieve revenue targets and growth objectives.
• Foster long-term partnerships and ensure successful adoption of Confidence Systems' software.

Skills

Account Management

Client Relationship Development

Upselling

Cross-selling

Job description

In today's business climate, a majority of a company's operating knowledge is in people's heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property. As a result, this leaves a company exposed to disruption in the servicing of their clients and the operating of their business. Our goal is simple: To help companies take control of their Operational IP. To drive quality and consistency, so companies and their customers can thrive.

The Confidence platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate certain parts of the process and verify that the work was done correctly. Learn more here: https://confidence.com/

We are a Silicon Valley based technology company re-imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, who is a seasoned entrepreneur, with exits to Amazon, and the author of the book: Winning @ Product Development.

The Role

The Customer Success Manager (CSM) in enterprise software is responsible for managing and growing relationships with key, high-value clients. This role focuses on driving customer success, ensuring client satisfaction, and maximizing revenue through upselling, cross-selling, and renewals. The CSM acts as a trusted advisor, aligning the company's software solutions with the client's business objectives to foster long-term partnerships.

Key Responsibilities

Account Management:

• Serve as the primary point of contact for assigned strategic accounts.
• Build and maintain strong, trust-based relationships with C-level executives, IT leaders, and key stakeholders.
• Understand clients' business goals, challenges, and technical requirements to tailor software solutions.

Revenue Growth:

• Identify opportunities for upselling and cross-selling additional software products or services.
• Develop and execute account plans to achieve revenue targets and growth objectives.

Customer Success