IT Technician

Spectrum; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum is seeking a highly motivated IT Technician for its New York office. This role involves supporting Windows Server, Apple devices, and AV systems. The ideal candidate will have a strong IT background and excellent customer service skills.

Applicants should have at least 2 years of IT experience, including helpdesk support for Windows 7 and 10. In addition to technical skills, the position requires a detail-oriented person who can manage multiple support requests while working independently.

Qualifications

• At least 2 years of experience in general IT and Helpdesk.
• 1-2 years experience supporting Windows 7, 10, and Office products.
• Ability to manage multiple support requests effectively.

Responsibilities

• Provide support for Windows Server and Apple computers.
• Troubleshoot and manage network technologies.
• Support users on AV systems and Adobe Creative Cloud products.

Skills

Problem solving in IT

Office 365

Active Directory

Customer service

Windows Server

Apple devices support

Tools

Adobe Creative Cloud

Travelling network systems

Job description

Spectrum is a full-service, health and science communications agency providing best-in-class service to organizations committed to innovating in health care. Our focus on health and science translates to nuanced understanding, established relationships, faster thinking and better outcomes. With global reach and local market expertise, there’s no communications challenge we can’t help you solve.

Job Description

Spectrum is seeking a highly motivated IT Technician to reside in our New York City office. Reporting to the IT Manager, the IT Technician will have a working knowledge and experience of:

• Office 365
• Active Directory
• PC hardware, network printing, VoIP phone systems
• Virtualization
• WAN/LAN/Cloud network technologies and infrastructure devices (i.e. Routers, Switches, Firewalls, VPN, AP, etc.)

The successful individual will also need to be able to support/troubleshoot:

• Windows Server
• Apple laptop/desktop computers and devices (macOS and iOS)
• AV systems (office TVs, projectors, conference room systems, etc.)
• Adobe Creative Cloud products

Qualifications

Qualified candidates are expected to have strong skills in solving complex technical problems, supporting a request ticketing system and managing/prioritizing workload and multiple support requests. Additionally, the ideal candidate will be detailed oriented with excellent customer service skills and showcase the ability to be a team player while working independently. Experience training users and providing limited user support after hours is required.

All applicants must have at least 2 years working in general IT and Helpdesk with at least 1-2 years’ experience supporting Windows 7, 10 and Office products.

Additional Information

Spectrum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.