Technical Support Specialist – NYC

RJM Technologies; New York (NY); On-site; CAD 42,000 - 54,000; Part time

Job summary

RJM Technologies is assisting a major non-profit association teaching technology to older adults by hiring a Technical Support Specialist for a 6-month, part-time contract in New York City. The role involves providing technical support and setup for staff, programs, and a network of training centers across NYC.

The ideal candidate has help desk experience and strong customer-service skills, plus proficiency with Windows, MacOS, iOS and Android.

Qualifications

• Experience as a help desk technician or equivalent.
• Strong customer service and problem-solving skills.
• Proficiency with Windows, MacOS, iOS and Android.
• Ability to independently research and resolve technical issues.
• Willingness to travel across NYC boroughs.

Responsibilities

• Maintain and support network of computer labs throughout NYC.
• Support mobile devices and conferencing systems.
• Assist with data exports from Salesforce CRM and Qualtrics.
• Track assets and work orders in Salesforce.
• Provide remote support for staff in other cities.

Skills

Customer service

Help desk

Problem solving

Research

Windows

MacOS

iOS

Android

Tools

Salesforce

Qualtrics

MDM

Job description

TECHNICAL SUPPORT SPECIALIST - NYC

Our client, a major non-profit association teaching technology to older adults, seeks a Technical Support Specialist for a 6-month part time (30 hours a week) contract position in New York City. This position is responsible for providing technical support and setup for staff, programs, and a network of training centers throughout New York City.

NOTE:

Travel throughout all five NYC boroughs required.

• Travel between assigned work locations as needed, with all travel time considered working hours.
• Travel will be throughout all 5 boroughs. Could visit a max of 3 sites a day, 7 sites a week, but on average 3 site visits per week.
• Manager would prefer ticket creation and other admin duties completed at the Manhattan office but could also be done remotely.

RESPONSIBILITIES

• Maintain and support network of computer labs throughout NYC. This includes visiting partner locations to install new equipment, perform upgrades, and check for unreported issues.
• Support mobile devices such as iPads and Chromebooks in addition to desktop PCs.
• Support conferencing and A/V systems at offices.
• Assist with pulling data exports from data systems including Salesforce CRM and Qualtrics (survey platform).
• Track assets and work orders in Salesforce.
• Assist with general staff tech inquiries as needed. This includes providing remote support for staff located in other cities.

QUALIFICATIONS

Required

• This position requires excellent customer service, professionalism, problem solving ability, and critical-thinking skills in a fast-paced work environment. A professional demeanor and a high level of patience are two essential qualifications.
• Previous experience as a help desk technician or equivalent
• Familiarity with Windows, MacOS, iOS and Android operating systems
• Technical proficiency in installing, configuring, and troubleshooting software applications.
• Ability to independently research and resolve technical issues.

Preferred

• Prior experience with Salesforce
• Experience with Mobile Iron or other MDM software.