Technical Business Lead, Hybrid/Remote, DevOps & ITSM

S R International Inc; Harrisburg (Dauphin County); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work from home

Job summary

The Commonwealth of Pennsylvania is seeking a Senior Technical Business Lead to support PEMA and OSFC application teams. This role bridges business needs and technical solutions, working directly with management and application teams to address IT business needs, technical issues, and application support.

Hybrid position in Harrisburg, onsite 2-3 days/week with flexibility. The candidate should have DevOps, Scrum/Agile, ITPM and ITSM experience, and strong communication and

Qualifications

• 5+ years of DevOps experience.
• 5+ years of Scrum/Agile/Iterative/Waterfall development.
• 5+ years of IT Project Management.
• 2+ years of ITSM experience, including Remedy and ServiceNow.
• Strong problem-solving, analytical, and communication skills.
• Ability to understand and gather client requirements.
• Strong presentation skills.
• Ability to gather and interpret data.
• Ability to explain technical concepts to technical and non-technical stakeholders.
• Knowledge of quality standards, legislation, and industry best practices.
• Ability to work effectively under pressure and meet deadlines.
• Experience gathering tasks and requirements with security and accessibility considerations.
• Broad knowledge of technologies and applications.

Responsibilities

• Plan and coordinate daily stand-ups with development teams.
• Work directly with PEMA/OSFC management to solve IT business needs and problems.
• Collaborate with application teams to identify and resolve technical issues.
• Lead Incident Management and Change Management activities.
• Provide weekly status updates on projects, tasks, and initiatives.
• Maintain application inventory and application support documentation.
• Organize and maintain the PEMA/OSFC application portfolio.
• Review business requirements and collaborate with development teams on level-of-effort estimates.
• Support adoption of COTS products.
• Gather tasks and requirements while considering security and accessibility.
• Build strong relationships with clients, colleagues, and technical teams.

Skills

DevOps

Agile/Waterfall

IT Project Management

ITSM (Remedy, ServiceNow)

Requirements gathering

Presentation skills

Stakeholder management

Security & accessibility

Cross-functional collaboration

Tools

Remedy

ServiceNow

Job description

The Commonwealth of Pennsylvania is seeking a Senior Technical Business Lead to support PEMA and OSFC application teams. This role bridges business needs and technical solutions, working directly with management and application teams to address IT business needs, technical issues, and application support.

Hybrid position in Harrisburg, onsite 2-3 days/week with flexibility. The candidate should have DevOps, Scrum/Agile, ITPM and ITSM experience, and strong communication and