Lead Technical Business Analyst

S R International Inc; Harrisburg (Dauphin County); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work from home

Job summary

The Commonwealth of Pennsylvania is seeking a Senior Technical Business Lead to support PEMA and OSFC application teams. This role bridges business needs and technical solutions, working directly with management and application teams to address IT business needs, technical issues, and application support.

Hybrid position in Harrisburg, onsite 2-3 days/week with flexibility. The candidate should have DevOps, Scrum/Agile, ITPM and ITSM experience, and strong communication and

Qualifications

• 5+ years of DevOps experience.
• 5+ years of Scrum/Agile/Iterative/Waterfall development.
• 5+ years of IT Project Management.
• 2+ years of ITSM experience, including Remedy and ServiceNow.
• Strong problem-solving, analytical, and communication skills.
• Ability to understand and gather client requirements.
• Strong presentation skills.
• Ability to gather and interpret data.
• Ability to explain technical concepts to technical and non-technical stakeholders.
• Knowledge of quality standards, legislation, and industry best practices.
• Ability to work effectively under pressure and meet deadlines.
• Experience gathering tasks and requirements with security and accessibility considerations.
• Broad knowledge of technologies and applications.

Responsibilities

• Plan and coordinate daily stand-ups with development teams.
• Work directly with PEMA/OSFC management to solve IT business needs and problems.
• Collaborate with application teams to identify and resolve technical issues.
• Lead Incident Management and Change Management activities.
• Provide weekly status updates on projects, tasks, and initiatives.
• Maintain application inventory and application support documentation.
• Organize and maintain the PEMA/OSFC application portfolio.
• Review business requirements and collaborate with development teams on level-of-effort estimates.
• Support adoption of COTS products.
• Gather tasks and requirements while considering security and accessibility.
• Build strong relationships with clients, colleagues, and technical teams.

Skills

DevOps

Agile/Waterfall

IT Project Management

ITSM (Remedy, ServiceNow)

Requirements gathering

Presentation skills

Stakeholder management

Security & accessibility

Cross-functional collaboration

Tools

Remedy

ServiceNow

Job description

Job Title: Senior Technical Business Lead

Job Code: PA 813572

Client: Commonwealth of Pennsylvania - PEMA

Location: Harrisburg, PA - Hybrid/Local

Work Location: 1310 Elmerton Ave, Harrisburg, PA 17110

Duration: Contract through 06/30/2027

Interview: First round via Microsoft Teams

Closing Date: 10/14/2026 at 4:00 PM

Position Overview

The Commonwealth of Pennsylvania is seeking a Senior Technical Business Lead to support the Pennsylvania Emergency Management Agency (PEMA) and Office of State Fire Commissioner (OSFC) application development teams. This role bridges business needs and technical solutions, working directly with management and application teams to address IT business needs, technical issues, and application support.

Location Requirement

• Candidates should ideally reside in Harrisburg or surrounding areas.
• Hybrid position requiring onsite work at the PEMA headquarters 2-3 days per week, with flexibility as needed.

Required Skills

• 5+ years of DevOps experience
• 5+ years of Scrum/Agile/Iterative/Waterfall development
• 5+ years of IT Project Management
• 2+ years of ITSM experience, including Remedy and ServiceNow
• Strong problem-solving, analytical, and communication skills
• Ability to understand and gather client requirements
• Strong presentation skills
• Ability to gather and interpret data
• Ability to explain technical concepts to technical and non-technical stakeholders
• Knowledge of quality standards, legislation, and industry best practices
• Ability to work effectively under pressure and meet deadlines
• Experience gathering tasks and requirements with security and accessibility considerations
• Broad knowledge of technologies and applications

Preferred Skills

• Experience with application modernization projects
• Experience with COTS product adoption
• Experience supporting application development teams
• Experience with Incident Management and Change Management

Key Responsibilities

• Plan and coordinate daily stand-ups with development teams.
• Work directly with PEMA/OSFC management to solve IT business needs and problems.
• Collaborate with application teams to identify and resolve technical issues.
• Lead Incident Management and Change Management activities.
• Provide weekly status updates on projects, tasks, and initiatives.
• Maintain application inventory and application support documentation.
• Organize and maintain the PEMA/OSFC application portfolio.
• Review business requirements and collaborate with development teams on level-of-effort estimates.
• Support adoption of COTS products.
• Gather tasks and requirements while considering security and accessibility.
• Build strong relationships with clients, colleagues, and technical teams.

Primary Skills

DevOps, IT Project Management, ITSM, ServiceNow, Remedy, Scrum, Agile, Iterative Development, Waterfall, Business Requirements, Incident Management, Change Management, Application Development Lifecycle, Application Modernization, COTS, Security, Accessibility, Stakeholder Management, Presentation Skills

Flexible work from home options available.