Technical Assistant II - Cape Cod Community College

Cape Cod Community College; Barnstable (MA); In loco; USD 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Cape Cod Community College seeks a Technical Assistant II to provide Tier 1 help desk and computer lab support in Barnstable, MA. You will assist instructors and students, resolve technical issues, and help manage AV equipment and video setups across campus.

The role demands clear communication, proactive problem solving, and ability to work both independently and with a team. AFSCME unit full-time position with comprehensive benefits.

Competenze

• One year of full-time or equivalent part-time technical support experience or an associate/higher degree substituted for the experience.
• Proficient with Windows Operating Systems.
• Active Directory knowledge.
• Excellent hardware and software troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to use word processing, spreadsheet, presentation, and graphics software.
• Understanding of audio/video equipment for presentations.
• Ability to work independently with minimal supervision and prioritize effectively.
• Demonstrated positive work attitude and strong customer service skills.

Mansioni

• Navigate Windows Operating Systems.
• Provide Tier 1 Help Desk services and computer lab support.
• Troubleshoot and solve technical issues.
• Provide clear, accurate, and tactful support and advice to clients verbally and in writing.
• Log and update tickets in the College's Help Desk software.
• Apply Active Directory knowledge; reset passwords.
• Provide Audio Visual (AV) support including assisting with the set-up of video and audio equipment, troubleshooting, and pickup.
• Follow documented processes and procedures.
• Perform other duties as assigned.

Conoscenze

Windows Operating Systems

Active Directory

Troubleshooting

Customer service

Written communication

Word Excel PowerPoint

Formazione

Associate degree in related technical field

Strumenti

Help Desk software

AV equipment setup

Descrizione del lavoro

Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.

For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.

The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.

Job Description:

GENERAL STATEMENT OF RESPONSIBILITIES:

Provide technical assistance, support and advice to clients and other users. This includes oversight of the College's computer labs, fielding telephone calls and e-mail messages from clients who are seeking guidance on technical problems, assessing users' issues and mapping out solutions to those issues, and providing ongoing training for instructors in the use of multimedia equipment.

EXAMPLES OF DUTIES:

• Navigate Windows Operating Systems.
• Provide Tier 1 Help Desk services and computer lab support.
• Troubleshoot and solve technical issues.
• Provide clear, accurate, and tactful support and advice to clients and other users verbally and in writing.
• Log and update tickets in the College's Help Desk software.
• Apply Active Directory knowledge; reset passwords.
• Provide Audio Visual (AV) support including assisting with the set-up of video and audio equipment, troubleshooting, and pickup.
• Follow documented processes and procedures.
• Perform other duties as assigned.

Requirements:

MINIMUM QUALIFICATIONS:

• One year of full-time or equivalent part-time experience in technical work supporting research, instructional or experimental activities or any equivalent combination of the required experience and the following substitution: Associate or higher degree with a major in a directly related scientific or technical field such as, computer science may be substituted for the required experience. (Education toward such a degree will be prorated based on the proportion of the requirements completed.)
• Proficient with Windows Operating Systems.
• Active Directory knowledge.
• Excellent hardware and software troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to utilize word processing, spreadsheet, presentation, and graphics software.
• Understanding of audio / video equipment for presentations and classes.
• Knowledge of desktop computing and its skills.
• Proactive and self-driven with ability to work independently with minimal supervision and ability to prioritize effectively.
• Demonstrated positive work attitude, strong customer service skills, and ability to work collaboratively in a team environment.
• Solid interpersonal skills with the ability to work effectively with people of all levels of information technology expertise and with a wide range of constituencies and organizational relationships.

ADDITIONAL PREFERRED QUALIFICATIONS:

One year of full-time or equivalent part-time professional experience in technical support.

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

Additional Information:

COMPENSATION: $985.60week; 37.5 hours/week (Grade 13, Step I). Full time, AFSCME Unit Position; includes participation in a comprehensive employee benefits program. Candidates may qualify for placement above entry-level salary if currently employed in the State system. A copy of the full State Classification Specification for Technical Assistant II is available in the Office of Human Resources, or at Mass.edu.

APPLICATION DEADLINE: November 11, 2026

Please visit our website at www.capecod.edu for information on Cape Cod Community College.

This appointment is subject to the FY2027 budget appropriations.

The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.

Cape Cod Community College is an affirmative action/equal opportunityemployer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity orsexual orientation inits programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes andCollege policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's affirmative action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.