Technical Assistant II

Cape Cod Community College; West Barnstable (MA); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

Cape Cod Community College is seeking an IT Help Desk professional to oversee computer labs, troubleshoot technical issues, and provide guidance to students and staff. The role includes handling tickets, supporting Windows environments, and AV setup for presentations.

Ideal candidates have a year or more in technical support, AD knowledge, and strong communication skills to assist diverse users in a higher-education setting.

Formación

• One year of full-time or equivalent experience in technical work supporting research, instructional or experimental activities.
• Proficient with Windows Operating Systems.
• Active Directory knowledge.
• Excellent hardware and software troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to utilize word processing, spreadsheet, presentation, and graphics software.
• Understanding of audio/video equipment for presentations.

Responsabilidades

• Navigate Windows Operating Systems.
• Provide Tier 1 Help Desk services and computer labsupport.
• Troubleshoot and solve technical issues.
• Provide clear, accurate, and tactful support and advice to clients and other users verbally and in writing.
• Log and update tickets in the College's Help Desk software.
• Apply Active Directory knowledge; reset passwords.
• Provide Audio Visual (AV) support including assisting with the setup of video and audio equipment, troubleshooting, and pickup.
• Follow documented processes and procedures.
• Perform other duties as assigned.

Conocimientos

Verbal communication

Written communication

Hardware troubleshooting

Software troubleshooting

Educación

Associate degree in computer science or related field

Herramientas

Active Directory

Help Desk software

Descripción del empleo

About Cape Cod Community College

Cape Cod CommunityCollege is a place of personal discovery, enrichment, and professional development for those just beginning the quest and forthose at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.

For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. Intoday's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.

The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.

Job Description

GENERAL STATEMENT OF RESPONSIBILITIES

Provide technical assistance, support and advice to clients and other users. This includes oversight of the College's computer labs, fielding telephone calls and e-mail messages from clients who are seeking guidance on technical problems, assessing users' issues and mapping out solutions to those issues, and providing ongoing training for instructors in the use of multimedia equipment.

EXAMPLES OF DUTIES

1. Navigate Windows Operating Systems.


2. Provide Tier 1 Help Desk services and computer labsupport.


3. Troubleshoot and solve technical issues.


4. Provide clear, accurate, and tactful support and advice toclients and other users verbally and in writing.


5. Log and update tickets in the College's Help Desksoftware.


6. Apply Active Directory knowledge; reset passwords.


7. Provide Audio Visual (AV) support including assisting with theset-up of video and audio equipment, troubleshooting, andpickup.


8. Follow documented processes and procedures.


9. Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

1. One year of full-time or equivalent part-time experience intechnical work supporting research, instructional or experimentalactivities or any equivalent combination of the required experienceand the following substitution: Associate or higher degree with amajor in a directly related scientific or technical field such as,computer science may be substituted for the required experience.(Education toward such a degree will be prorated based on theproportion of the requirements completed.)


2. Proficient with Windows Operating Systems.


3. Active Directory knowledge.


4. Excellent hardware and software troubleshooting andproblem-solving skills.


5. Strong verbal and written communication skills.


6. Ability to utilize word processing, spreadsheet, presentation,and graphics software.


7. Understanding of audio / video equipment for presentations and