Assistant Director, Center for Community and Professional Education

Cape Cod Community College; Hyannis (MA); Presencial; USD 100.000 - 105.000; Jornada completa

Descripción de la vacante

Cape Cod Community College seeks an Assistant Director of the Center for Community and Professional Education (CCAPE) to lead day-to-day operations and drive program quality across enrollment, career training, and employer partnerships.

Reporting to the Director, this hands-on leadership role oversees Senior Managers, Staff Assistant, and Program Coordinators, ensuring workflows are efficient and goals are met.

Formación

• Bachelor's degree in Education, Business Administration, Workforce Development, or a related field.
• Five (5) years of progressively responsible experience in continuing education, workforce development, adult education, or a related field.
• Demonstrated supervisory or team leadership experience, including the ability to manage, coach, and develop professional staff.
• Demonstrated experience in program development, curriculum management, and scheduling of training programs or instructors.
• Knowledge of employer engagement, contract training, and/or apprenticeship program models.
• Demonstrated ability to work both independently and as part of a team, with strong judgment and effective problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Demonstrated ability to work with external organizations, businesses, and the public, and to navigate the campus community effectively.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with database management and spreadsheet applications.
• Excellent interpersonal, written, verbal, and presentation skills.
• Demonstrated understanding of the needs of underserved, vulnerable, and minority populations in the Cape and Islands region.
• Reliable transportation and ability to travel to and from meetings, trainings, or campus and community locations as required.
• Unrestricted authorization to work in the United States.

Responsabilidades

• Lead CCAPE operations and staff workflows.
• Translate departmental goals into actionable team priorities and monitor progress.
• Supervise Senior Managers, Staff Assistant, and Marketing & Digital Media Specialist.
• Coordinate open enrollment, career and technical trainings, and employer contract training.
• Act as CCAPE operations lead in the Director's absence.
• Support onboarding and ongoing staff development.
• Promote a positive, mission-driven work environment and staff retention.

Conocimientos

Supervisory experience

Program development

Team leadership

Interpersonal skills

Time management

Educación

Bachelor's degree in Education/Business/Workforce Development

Master's degree (preferred)

Herramientas

Jenzabar

CourseStorm

Salesforce

Descripción del empleo

About Cape Cod Community College:

Cape Cod CommunityCollege is a place of personal discovery, enrichment, and professional development for those just beginning the quest and forthose at many points along the path of higher education throughoutlife. It is a caring, comprehensive institution that belongs to thepeople it serves and responds to their individual and communityneeds. Students attending Cape Cod Community College are strivingfor personal excellence, and are finding it, day after day.Graduates of the College can be found in all levels of privatebusiness, the professions, and public service, and they excel atwhat they do.

For students seeking to lay a foundation for further study, thereis no better place to begin than at Cape Cod Community College. Intoday's highly competitive market place, the well prepared transferstudent is the most aggressively recruited person in highereducation. For many Cape Cod Community College graduates, thatAssociate Degree opens the door to institutions that were just notan option after high school. And, when you consider the savings inthe overall cost of a four-year degree at either a public or aprivate university, starting at Cape Cod Community College becomesan incredible bargain that blends quality with unmatchedvalue.

The students' education is the first priority at Cape Cod CommunityCollege. As a learning-centered community, we value thecontributions of a diverse population, welcome open inquiry, andpromote mutual respect. The College offers a strong educationalfoundation of critical and creative thinking, communicationcompetency, and a global, multicultural perspective that preparesstudents for life and work in the 21st century. Our liberal arts,sciences, and career programs provide educational pathways thatserve the varied social, economic, and demographic characteristicsof our community with a distinctive focus on sustainability. Wehonor our past, celebrate our present and imagine our future.

Job Description:

GENERAL STATEMENT OF RESPONSIBILITIES:

The Assistant Director of the Center for Community and ProfessionalEducation (CCAPE) serves as the operational backbone of thedepartment, working closely alongside the Director/Chief WorkforceDevelopment Officer to lead day-to-day team operations, driveprogrammatic excellence, and ensure cohesive execution acrossCCAPE's full portfolio including open enrollment programs, careerand technical trainings, employer contract training,apprenticeships, and other employer-focused initiatives. Thisposition bridges strategic vision and ground-level implementation,ensuring that the team is supported, workflows are efficient, andprograms are delivered with quality and impact.

The Assistant Director is a hands-on leader who thrives in a faste-paced environment, understands the full landscape of adult andcontinuing education, and brings both operational discipline and arelationship-driven mindset to every aspect of the role. Thisindividual provides direct supervisory oversight to the SeniorManagers, the Staff Assistant, and the part-time Marketing &Digital Media Specialist. Program Coordinators report to the SeniorManagers, and the Grant Manager reports to the Senior Manager ofCareer and Technical Education. The Assistant Director ensuresaccountability across the team while empowering managers to leadtheir respective portfolios. The Assistant Director supports staffin troubleshooting, problem-solving, and continuous improvementefforts to enhance outcomes for learners, employers, and communitypartners.

The Assistant Director plays a central role in building andmaintaining the internal systems, workflows, and accountabilitystructures that keep CCAPE operating at a high level ensuring thatpriorities are clear, progress is tracked, and the team is alignedand resourced to deliver results. This is primarily aninternal-facing, hands-on role: the Assistant Director works in theweeds with the team to move projects to completion, managingworkflow across CCAPE's two areas: Career and Technical Education,and Employer Engagement and Workforce Partnerships, with supportfrom the Senior Managers who lead each area. The Assistant Directormay cover outside events and meetings when the Senior Managers areunavailable.

EXAMPLES OF DUTIES:

Operations & Team Leadership

1. Support the Director/Chief Workforce Development Officer inmanaging the day-to-day operations of CCAPE, serving as the primaryinternal point of contact for staff questions, workflowcoordination, and operational problem-solving.
2. Partner with the Director/Chief Workforce Development Officerto translate departmental strategic goals and revenue targets intoactionable team priorities, directing and supporting staff in theirexecution and monitoring progress across all functional areas toensure milestones and targets are met.
3. Provide direct supervisory oversight to the Senior Managers,the Staff Assistant, and the part-time Marketing & DigitalMedia Specialist, offering coaching, performance feedback, workloadsupport, and professional development. Support the Senior Managersin supervising the Program Coordinators and Grant Manager whoreport to them.
4. Facilitate regular team meetings, manage staff workloads, andensure accountability across all functional areas including openenrollment programs, career and technical trainings, employercontract training, and special programs.
5. Serve as acting lead for CCAPE operations in the absence of theDirector/Chief Workforce Development Officer.
6. Assist in the onboarding and ongoing support of CCAPE staffassistants, program coordinators, managers, program specialists,instructors, and part-time staff.
7. Promote a positive, supportive, and mission-driven workenvironment that advances service excellence and staffretention.

Employer Engagement, Contract Training & Apprenticeships

1. Provide supervisory oversight and strategic support to theSenior Manager of Employer Engagement and Workforce Partnerships,monitoring progress towards revenue targets, partnership goals, andprogram quality benchmarks are met.
2. Provide guidance and operational support to the Senior Managerto advance CCAPE's private employer engagement strategy, fromprospecting and relationship-building to contract execution andprogram delivery on the internal side of CCAPE's private employerengagement work ? keeping contracts, scheduling, instructorassignments, and program delivery on track.
3. Provide strategic oversight and ensure alignment ofapprenticeship programs and other employer-sponsored workforceinitiatives, ensuring compliance with applicable state and federalguidelines.
4. Support the identification and pursuit of employer-facingfunding opportunities including the Workforce Training FundProgram, Workforce Incentive Fund, and other state, federal, andprivate sources.
5. Assist in the reviewing and approving employer trainingproposals, grant submissions, and contract agreements incoordination with the Chief Workforce Development Officer.
6. Ensure strong coordination between the employer contracttraining team and the open enrollment/career training portfolio toidentify shared opportunities.
7. Cover employer-facing convenings, workforce board meetings,industry events, and community partnership forums on behalf ofCCAPE when the Senior Managers are unavailable.

Open Enrollment Programs & Career Training

1. Provide operational oversight and support for CCAPE's openenrollment portfolio, led by the Senior Manager of Career andTechnical Education and program staff, including short- andlong-term career and technical training programs, professionaldevelopment offerings, credentialing, digital badges, and stackablecredentials..
2. Conduct ongoing review and formative/summative evaluation ofopen enrollment course materials, program outcomes, and instructorquality to ensure continuous improvement.
3. Manage and grow the CCAPE instructor talent bench, ensuringadequate staffing across a wide range of course topics andmodalities (in-person, virtual, hybrid, HyFlex), in adherence withcollege policies.
4. Ensure effective systems and processes are in place for studentand participant management processes including registration,attendance monitoring, reporting, and tracking program progress andoutcomes.
5. Assist in the development and implementation of strategicoutreach and recruitment communications to support enrollmentgrowth and market awareness.
6. Support and monitor progress toward CCAPE's annual openenrollment revenue targets by providing operational oversight,removing barriers, and ensuring the team has the resources neededto meet or exceed goals.

Program Development & Partnerships

1. Partner with Senior Managers to identify and evaluate new openenrollment programs, career training offerings, and employer-facinginitiatives that align with community needs, workforce trends, andCCAPE's strategic priorities.
2. Collaborate with the Chief Workforce Development Officer todevelop articulation agreements with academic departments,supporting noncredit-to-credit pathways and prior learningassessment initiatives.
3. Support the Senior Managers in maintaining relationships withexternal partners including MassHire Workforce Boards, industryassociations, chambers of commerce, community organizations, andeducational institutions.
4. Assist in identifying and developing grant and fundingproposals in partnership with the Director/Chief WorkforceDevelopment Officer and the college's Director of GrantAdministration.

Fiscal & Administrative Oversight

1. Assist with fiscal oversight for the CCAPE budget, includingdetailed budget reporting and tracking expenditures across openenrollment and employer training programs.
2. Support accounts payable and receivable processes related toCCAPE program operations.
3. Oversee CCAPE purchasing, working with the Staff Assistantresponsible for procurement to make sure requisitions, purchaseorders, and vendor payments are processed accurately, on time, andin line with college policy.
4. Manage and process open enrollment and employer trainingreports (enrollment, revenue, contact hours) for the college on aregular and as-requested basis, and for external partners andfunders including the Department of Higher Education (WorkforceIncentive Report and DHE Noncredit Reporting).
5. Manage grant reporting requirements and compliance for openenrollment, career training, and employer-facing programs.
6. Maintain comprehensive records regarding instructors, students,clients, funders, and program partners.

Communication & Outreach

1. Supervise the part-time Marketing & Digital MediaSpecialist, setting priorities and making sure CCAPE's marketing,social media, and digital communications support enrollment andemployer outreach goals.
2. Provide direction and coordination for strategic communicationefforts for open enrollment program marketing, employer outreach,and community visibility.
3. Model and uphold customer service best practices when engagingwith Cape Cod Community College faculty, staff, students, andcommunity members.

Additional Responsibilities

1. Provide input and support on additional departmental projects,initiatives, and priorities as assigned.
2. Perform other duties as assigned by the Director/ChiefWorkforce Development Officer.

Requirements:

MINIMUM QUALIFICATIONS

1. Bachelor's degree in Education, Business Administration,Workforce Development, or a related field, or an equivalentcombination of education and experience.
2. Five (5) years of progressively responsible experience incontinuing education, workforce development, adult education, or a related field.
3. Demonstrated supervisory or team leadership experience,including the ability to manage, coach, and develop professionalstaff.
4. Demonstrated experience in program development, curriculummanagement, and scheduling of training programs orinstructors.
5. Knowledge of employer engagement, contract training, and/orapprenticeship program models.
6. Demonstrated ability to work both independently and as part ofa team, with strong judgment and effective problem-solvingskills.
7. Excellent organizational skills with the ability to managemultiple priorities in a fast-paced, deadline-drivenenvironment.
8. Demonstrated ability to work with external organizations,businesses, and the public, and to navigate the campus communityeffectively.
9. Strong proficiency in Microsoft Office Suite (Word, Excel,Outlook); experience with database management and spreadsheetapplications.
10. Excellent interpersonal, written, verbal, and presentationskills.
11. Demonstrated understanding of the needs of underserved,vulnerable, and minority populations in the Cape and Islandsregion.
12. Reliable transportation and ability to travel to and frommeetings, trainings, or campus and community locations asrequired.
13. Unrestricted authorization to work in the United States.

ADDITIONAL PREFERRED QUALIFICATIONS

1. Master's degree in Education, Business, or a relatedfield.
2. Three (3) years of experience in a supervisory or managementrole within a continuing education, workforce development, orcommunity college setting.
3. Demonstrated experience overseeing or managing an employerengagement, contract training, or apprenticeship program.
4. Familiarity with state and federal workforce funding programsincluding the Workforce Training Fund Program and WorkforceIncentive Fund.
5. Demonstrated experience in the development of open enrollmentcareer and technical training programs and management of a diverseinstructor talent bench.
6. Experience with labor market analysis and workforce trends toinform program development and portfolio management.
7. Demonstrated experience developing noncredit-to-credit pathwayprograms and prior learning assessment frameworks.
8. Proficiency with Jenzabar, CourseStorm, Salesforce, or similarCRM and learning management platforms.
9. Demonstrated experience with grant compliance, reporting, andfiscal oversight.
10. Robust understanding of access, equity, and student successpractices.
11. Ability to speak a language in addition to English.

Equivalency Statement

Applicants who do not meet the qualifications as noted above areencouraged to upload a separate statement to define precisely how their background and experience have prepared them with theequivalent combination of education, training, and experiencerequired for the responsibilities of this position.

Additional Information:

COMPENSATION

Annual Salary Range of $100,000 - $105,000,dependent upon qualifications. Full-time, Non-unit ProfessionalPosition that includes participation in a comprehensive employeebenefits program and the option for membership in the MassachusettsState Employees' Retirement System.

APPLICATION DEADLINE

Immediate need. Posted until filled; review to begin November 6, 2026.

Please visit our website at www.capecod.edu for information onCape Cod Community College.

This appointment is subject to the FY2027 budgetappropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (CriminalOffender Record Information) and national backgroundchecks.

The College cannot consider candidates who do not haveunrestricted authorization to work in the United States.

Cape Cod Community College is an affirmative action/equalopportunity employer and does not discriminate on the basis ofrace, color, national origin, sex, disability, religion, age,veteran status, genetic information, gender identity or sexualorientation in its programs and activities as required by Title IXof the Educational Amendments of 1972, the Americans withDisabilities Act of 1990, Section 504 of the Rehabilitation Act of1973, Title VII of the Civil Rights Act of 1964, and otherapplicable statutes and College policies. The College prohibitssexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation orsexual violence shall be referred to the College's AffluentAction/Title IX Coordinator, the Massachusetts Commission AgainstDiscrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for CivilRights.