Dean of Student Care

Cape Cod Community College; West Barnstable (MA); On-site; USD 135,000 - 140,000; Full time

Job summary

Cape Cod Community College seeks a Dean of Student Care to provide strategic leadership for the College's integrated student care, case management, and success initiatives. The role coordinates TRIO, SUCCESS, Veterans Affairs, and counseling services to improve persistence and outcomes while ensuring privacy and compliance.

The Dean will partner with Academic Advising, Enrollment Services, and other college areas to align referrals, communication, and follow-up, and will guide staff development,

Qualifications

• Master's degree in Higher Education Administration, Student Affairs, Counseling, Social Work, Education, Public Administration, or a closely related field.
• Seven (7) years of progressively responsible professional experience in student affairs, student success, counseling, accessibility, or related higher education functions.
• Five (5) years of supervisory or management experience, including supervising and developing professional staff.
• Demonstrated experience leading complex, cross-functional initiatives and using data to guide improvement.
• Unrestricted authorization to work in the United States.

Responsibilities

• Provide strategic leadership for the College's comprehensive student care and success framework across programs.
• Build partnerships with Academic Affairs, Enrollment Services, Financial Aid, and Student Wellness to support persistence and success.
• Lead design and implementation of a College-wide coordinated care and case-management framework with shared standards.
• Oversee evaluation and use of case-management tools ensuring privacy and security.
• Direct grant-funded student success programs (TRIO, SUCCESS, MAIHE, etc.) and coordinate support.

Education

Master's degree in Higher Education Administration, Student Affairs, Counseling, Social Work, Education, Public Administration, or a closely related field

Job description

About Cape Cod Community College:

Cape Cod CommunityCollege is a place of personal discovery, enrichment, andprofessional development for those just beginning the quest and forthose at many points along the path of higher education throughoutlife. It is a caring, comprehensive institution that belongs to thepeople it serves and responds to their individual and communityneeds. Students attending Cape Cod Community College are strivingfor personal excellence, and are finding it, day after day.Graduates of the College can be found in all levels of privatebusiness, the professions, and public service, and they excel atwhat they do.

For students seeking to lay a foundation for further study, thereis no better place to begin than at Cape Cod Community College. Intoday's highly competitive market place, the well prepared transferstudent is the most aggressively recruited person in highereducation. For many Cape Cod Community College graduates, thatAssociate Degree opens the door to institutions that were just notan option after high school. And, when you consider the savings inthe overall cost of a four-year degree at either a public or aprivate university, starting at Cape Cod Community College becomesan incredible bargain that blends quality with unmatchedvalue.

The students' education is the first priority at Cape Cod CommunityCollege. As a learning-centered community, we value thecontributions of a diverse population, welcome open inquiry, andpromote mutual respect. The College offers a strong educationalfoundation of critical and creative thinking, communicationcompetency, and a global, multicultural perspective that preparesstudents for life and work in the 21st century. Our liberal arts,sciences, and career programs provide educational pathways thatserve the varied social, economic, and demographic characteristicsof our community with a distinctive focus on sustainability. Wehonor our past, celebrate our present and imagine our future.

Job Description:

GENERAL STATEMENT OF RESPONSIBILITIES:

The Dean of Student Care provides strategic leadership for theCollege's integrated approach to student care, case management,specialized support, and targeted student success. Serving as theprimary architect of the College's coordinated care and casemanagement framework, the Dean develops the systems, partnerships,shared practices, and technology-enabled infrastructure that enablefaculty and staff across the College to identify student needs,make effective referrals, coordinate support, and connect studentswith appropriate resources. This work strengthens communication andfollow-up, reduces fragmentation, and provides appropriate accessto student information while maintaining privacy, confidentiality,and role-based access.

The Dean provides leadership and oversight for TRIO, SUCCESS, theO'Neill Center for Student Access & Support, Perkins and MAIHEstudent support initiatives, Veterans Affairs, Student CounselingServices, essential needs, student care and case management, theCARE Team, Community Standards and Student Conduct, and otherassigned student success initiatives. In close partnership with theAssistant Dean of Academic Advising, the Dean ensures that AcademicAdvising is fully integrated into the College's coordinated careand case management framework, with shared approaches to referrals,communication, follow-up, and connecting students to appropriatesupports. The Dean also works closely with the Director of StudentWellness and Engagement to connect individual student care andspecialized support with broader prevention, wellness, engagement,and belonging strategies.

The Dean provides leadership for staff supervision and development,strategic planning, assessment, budgets and grants, policy andtechnology implementation, partnerships, compliance, and continuousimprovement across assigned areas.

EXAMPLES OF DUTIES:

1. Provide strategic leadership for the College's comprehensivestudent care and success framework, including specialized studentsupport programs, case management, counseling, accessibility,essential needs, Veterans Affairs, Community Standards and StudentConduct, and related services.
2. Build strong partnerships with Academic Affairs, faculty,Academic Advising, Enrollment Services, Financial Aid, StudentWellness and Engagement, Public Safety, and other College areas toestablish shared responsibility for identifying student needs,connecting students with resources, and supporting persistence andsuccess.
3. Lead the design, implementation, and continuous improvement ofa College-wide coordinated care and case management framework, establishing shared standards and best practices for referrals,case coordination, documentation, communication, follow-up, andclosing the loop across academic and student service areas.
4. Provide functional leadership for the evaluation,implementation, and effective use of case management and studentsuccess technologies that support coordinated care, sharedinformation, referrals, communication, documentation, andassessment while ensuring appropriate privacy, confidentiality,security, and role-based access.
5. Provide strategic leadership and oversight for targeted andgrant-funded student success programs, including TRIO, Perkins,MAIHE, SUCCESS, and other initiatives, promoting collaboration,effective referral pathways, shared practices, and coordinatedsupport to improve persistence, retention, completion, andequitable student outcomes.
6. Lead the College's CARE Team and coordinated studentintervention and crisis response processes, ensuring appropriateassessment, referral, follow-up, documentation, and collaborationin responding to students experiencing academic, personal,behavioral, financial, or other barriers.
7. Provide administrative and organizational leadership forStudent Counseling Services, ensuring adherence to professionalstandards, confidentiality requirements, and clearly definedreferral and response protocols, while the Director of StudentCounseling maintains responsibility for clinical leadership andsupervision.
8. Provide strategic leadership for the O'Neill Center for StudentAccess & Support and College efforts to ensure equitable accessand appropriate accommodations for students with disabilities inaccordance with applicable laws, regulations, and Collegepolicies.
9. Provide strategic leadership for the College's approach toessential needs, strengthening resources, referral pathways,partnerships, and coordinated strategies that address non-academicbarriers to student persistence and success.
10. Provide leadership and oversight for Veterans Affairs andcoordinate College efforts to support veterans, service members,military-connected students, and other eligible populations.
11. Provide leadership for Community Standards and Student Conduct,promoting an educational and developmental approach toaccountability that helps students understand College expectations,resolve concerns, and remain successfully engaged in theireducation.
12. Establish measurable outcomes and use student success metrics,program participation and service-utilization data, studentfeedback, and assessment findings to evaluate effectiveness,identify equity and service gaps, and guide continuousimprovement.
13. Provide leadership, supervision, coaching, and evaluation forprofessional and support staff within assigned areas and fostercollaboration, professional development, shared accountability, and a student-centered culture across the portfolio.
14. Develop and oversee departmental and program budgets, grants,contracts, policies, procedures, partnerships, and operationalplans while ensuring compliance with applicable laws, regulations,grant requirements, professional standards, and Collegepolicies.
15. Serve as a senior advisor to the Vice President on studentcare, student success, conduct, crisis response, retention, andrelated Student Affairs matters and represent the College oninstitutional committees, community partnerships, and professionalorganizations.

Requirements:

MINIMUM QUALIFICATIONS

1. Master's degree in Higher Education Administration, StudentAffairs, Counseling, Social Work, Education, Public Administration,or a closely related field.
2. Seven (7) years of progressively responsible professionalexperience in student affairs, student success, student support,counseling, accessibility, case management, retention, or relatedhigher education functions, including experience providingleadership for multiple programs or functional areas.
3. Five (5) years of progressively responsible supervisory ormanagement experience, including experience supervising anddeveloping professional staff.
4. Demonstrated experience leading complex, cross-functionalinitiatives and developing collaborative systems or practices thatspan multiple departments or organizational areas.
5. Demonstrated experience with strategic planning, programdevelopment, budget and/or grant management, assessment, and theuse of data to evaluate effectiveness and guide continuousimprovement.
6. Demonstrated knowledge of contemporary student affairspractices related to student development, coordinated care and casemanagement, equitable access, student success, persistence, andcompletion.
7. Demonstrated ability to provide strategic and collaborativeleadership, build effective partnerships, manage complex studentand organizational matters, and communicate effectively withdiverse constituencies.
8. Unrestricted authorization to work in the United States.

ADDITIONAL PREFERRED QUALIFICATIONS:

1. Experience working in a community college or public highereducation environment.
2. Experience providing leadership for multiple student affairs orstudent success functions, including administration of specialized,federal, state, or other grant-funded student supportprograms.
3. Experience with student conduct, behavioral intervention/CAREteams, case management, accessibility, counseling, oressential-needs programs.
4. Experience using or implementing case-management,student-success, assessment, or other technologies to improvecoordination, access, and student outcomes.
5. Experience working in a unionized environment.

Equivalency Statement

Applicants who do not meet the qualifications as noted above areencouraged to upload a separate statement to define precisely howtheir background and experience have prepared them with theequivalent combination of education, training, and experiencerequired for the responsibilities of this position.

Additional Information:

COMPENSATION

Annual salary range of $135,000 - $140,000,dependent upon qualifications. Full-time, Non-Unit Professionalposition that includes participation in a comprehensiveemployee benefits program and the option for membership in theMassachusetts State Employees' Retirement System.

APPLICATION DEADLINE

Applications reviewed upon receipt.

Please visit our website at www.capecod.edu for information onCape Cod Community College.

This appointment is subject to the FY2027 budgetappropriations.

Appointment subject to SORI (Sex Offender RegistryInformation), publicly accessible Massachusetts CORI (CriminalOffender Record Information) and national backgroundchecks.

The College cannot consider candidates who do not have unrestricted authorization to work in the United States.

Cape Cod Community College is an affirmative action/equalopportunity employer and does not discriminate on the basis ofrace, color, national origin, sex, disability, religion, age,veteran status, genetic information, gender identity or sexualorientation in its programs and activities as required by Title IXof the Educational Amendments of 1972, the Americans withDisabilities Act of 1990, Section 504 of the Rehabilitation Actof1973, Title VII of the Civil Rights Act of 1964, and otherapplicable statutes and College policies. The College prohibitssexual harassment, including sexual violence. Inquiries orcomplaints concerning discrimination, harassment, retaliation orsexual violence shall be referred to the College's Aff