Technical Assistant, Human Resources Monroe Community College

Monroe Community College; City of Rochester (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Monroe Community College in Rochester, NY, is seeking a Technical Assistant, Human Resources to support a broad range of HR functions. This entry-level professional will help with recruitment, onboarding, employee inquiries, and HR operations while ensuring confidentiality and compliance with college policies.

Under supervision, you will coordinate hiring actions, maintain recruitment records, prepare documentation, and assist with employee services.

Qualifications

• Entry-level professional role with on-the-job training, no specialized knowledge required at hire.
• Strong organizational skills and attention to confidentiality are essential.
• Experience with HR processes or recruitment is a plus but not required initially.

Responsibilities

• Serve as a primary contact for HR inquiries via inbox and phone.
• Provide front-line customer service to visitors, maintaining confidentiality.
• Assist with new hire requirements (I-9, direct deposit, enrollment materials).
• Review daily requests related to hiring, onboarding, payroll, benefits, and personnel actions.
• Coordinate scheduling for interviews and assist with onboarding and documentation.

Skills

Administrative support

Communication

Confidentiality

Customer service

Job description

Monroe Community College

Position Title

Technical Assistant, Human Resources - Monroe Community College

Location

Rochester, NY

Category

Professional Staff

Job Type

Full Time

Posted On

Wed Sep 9 2026

Job Description:Function of Position:The Human Resources Technical Assistant is an entry-level professional who provides administrative and operational support across a broad range of human resources functions. Operating under general supervision, this role supports the delivery of HR services by maintaining accuracy, safeguarding confidentiality, and ensuring compliance with College policies, collective bargaining agreements, and applicable employment laws. This position does not require specialized knowledge at the time of hire, as the necessary skills and knowledge can be acquired through training and on-the-job experience.This position plays an active role in the recruitment and hiring process, partnering with members of the recruitment team to support talent acquisition initiatives. Responsibilities include assisting with job postings, coordinating candidate communications and interviews, preparing hiring documentation, maintaining recruitment records, and providing a positive candidate experience throughout the hiring process.In addition to recruitment-related responsibilities, the Human Resources Professional supports day-to-day HR operations by responding to employee inquiries, maintaining personnel records, preparing employment-related documentation, and assisting with onboarding and other HR programs and initiatives. The incumbent collaborates with HR team members and campus departments to ensure efficient and effective delivery of human resources services while maintaining a high level of customer service and professionalism.This position offers the opportunity to develop broad knowledge of human resources practices while contributing to the College's mission of attracting, hiring, and supporting a talented and diverse workforce.Examples of Duties & Responsibilities:

• Serve as one of the primary points of contact for the Human Resources Office by monitoring the HR inbox, answering incoming phone calls, and assisting employees, applicants, supervisors, hiring managers, and campus departments with a wide range of HR-related questions.
• Provide front-line customer service for walk-in visitors, directing individuals to the appropriate resources while maintaining confidentiality and professionalism.
• Complete new hire employment requirements, including I-9 verification, collecting direct deposit forms, and distributing retirement enrollment materials.
• Review and prioritize daily requests related to hiring, onboarding, payroll, benefits, compensation, and personnel actions to ensure deadlines are met and issues are resolved promptly.
• Process hiring actions and guide candidates through each stage of the recruitment and onboarding process.
• Manage applicant activity in the department's recruitment system, including maintaining applicant statuses, monitoring approximately 30 active part-time searches, and following up with departments to keep searches moving.
• Assist departments with creating, updating, and closing job postings and review position information for compliance with HR procedures.
• Provide guidance to hiring managers and search committees throughout the recruitment process, including interview scheduling, candidate communication, required documentation, and next steps.
• Coordinate scheduling for first-round interviews for full-time positions at any given time while managing competing priorities and hiring timelines.
• Student & Adjunct Employment
• Onboarding & Employee SupportSecondary Functions:
• Assist HR Management Team on a day-to-day basis
• Support HR staff
• Generate reports on employee data
• Help employees with benefits enrollment and basic questions.
• Answer HR-related phone calls and emails.MCC Expectations: