Technical Applications Engineer — Customer Solutions

Henkel Jebel Ali FZCO; Illinois; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k Matching

Tuition Reimbursement

Career Growth

Job summary

Henkel Adhesive Technologies seeks a technically minded customer-facing professional in Illinois to drive product recommendations, customized applications, and demonstrations for customers. The role involves troubleshooting, field visits, and collaboration with sales, marketing, and product development teams to deliver value and support growth.

You will oversee lab work, provide technical training, and participate in remote customer interactions using AR/VR tools, while ensuring quality and

Qualifications

• Experience providing over-the-phone troubleshooting and support.
• Willingness to be on-call and/or work holidays as needed.
• Familiar with digital tools, CRM systems, and remote interaction technologies.
• Ability to coordinate with sales, marketing, PD, and field teams.

Responsibilities

• Provide product recommendations, customized applications, demonstrations and troubleshooting for customers.
• Consult customers on solutions that generate value for their use cases.
• Perform technical visits (meetings, audits, demos, troubleshooting) with documentation in the CRM and LIM systems.
• Work with application equipment to enhance customer adhesive-related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
• Report quality issues and customer claims to the relevant parts of the organization (CCMS/CAPRIS).
• Drive customer experience by optimizing automated and remote interactions.
• Identify opportunities to create customer value in remote settings using AR/VR tools.
• May supervise laboratory work for samples from customers and report results to customers.
• Train and coach field sales forces and customers on product applications and technical subjects.
• Promote internally SBU innovations and cross-account learnings with sales/marketing/PD.

Skills

Project management

Quality management

Operations

Process excellence

Digital tools

On-call support

Training preparation

Finance

Marketing and sales

ADP

Albert

Tools

ADP

Albert

Job description

Henkel Adhesive Technologies seeks a technically minded customer-facing professional in Illinois to drive product recommendations, customized applications, and demonstrations for customers. The role involves troubleshooting, field visits, and collaboration with sales, marketing, and product development teams to deliver value and support growth.

You will oversee lab work, provide technical training, and participate in remote customer interactions using AR/VR tools, while ensuring quality and