Senior Adhesives Applications Engineer – Customer-Focused Tech Partner

Henkel; Bridgewater (MA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

Financial rewards

Family Support

Career Growth

Job summary

Henkel is seeking a technical service professional to partner with customers, demonstrate products, and troubleshoot at customer sites in the Adhesive Technologies unit. You will collaborate with product development, manufacturing, supply chain, sales, and marketing to deliver value and support ongoing projects.

The role requires 3–5 years of technical service or engineering experience, strong communication, and willingness to travel up to 60% within the USA.

Qualifications

• BS ChE, ME, MatE, Chemistry or similar degree / experience required.
• Typically, 3–5 years of technical service, engineering, or industry experience; relevant Paper Packaging experience is a plus.
• Hands-on converting expertise (mechanical / application equipment aptitude) in waterbased or hot melt adhesives is highly valued.
• Experience in troubleshooting complex / difficult problems.
• Excellent written and verbal communication skills.
• Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management.
• Excellent project management and organization skills.
• Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN; with advance planning and support to enable sustainable work-life balance.

Responsibilities

• Acts as a trusted technical partner for customers by leading product / technology demos, quantifying value, troubleshooting and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed.
• Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
• Provides timely technical support for assigned regional customers including product recommendations, lab work, complaint investigations, and analytical problem solving.
• Demonstrates appropriate project management skills by scoping customer projects, utilizing the CRM tool as well as supporting our market areas by driving our innovation and technology pipeline.
• Plans, executes and communicates laboratory requests to support customer / market projects.
• Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
• Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights.
• Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
• Leads by example in Safety, completing all necessary site and field safety requirements.
• Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.

Skills

Excellent written and verbal comms

Project management

Travel readiness

Education

BS in ChE/ME/MatE/Chemistry or equivalent

Job description

Henkel is seeking a technical service professional to partner with customers, demonstrate products, and troubleshoot at customer sites in the Adhesive Technologies unit. You will collaborate with product development, manufacturing, supply chain, sales, and marketing to deliver value and support ongoing projects.

The role requires 3–5 years of technical service or engineering experience, strong communication, and willingness to travel up to 60% within the USA.